Currently, cancer care at Roswell Park is billed in two separate bills. One bill is for Hospital services and one is for Physician services. However, changes to combine and simplify your bill are coming this September! See below to learn more.
Hospital bill
This bill, from Roswell Park Comprehensive Cancer Center, reflects charges for hospital services and may include outpatient clinic services, medical tests, room fees, supplies, equipment, and services from technicians, nurses or other staff.
Pay your Roswell Park Comprehensive Cancer Center Bill
To pay your bill online, or to register to view your statements online, go to RoswellParkBill.com.
Bills also can be paid by check or credit card via U.S. mail or at the cashier’s window in the lobby of the hospital. If you would like to make a credit card payment by phone, please call the Patient Accounts Department at 716-845-8220.
For questions or concerns about your Roswell Park hospital bill, please call 716-845-8220 from 8 a.m. to 4 p.m. Monday through Friday.
Physician bill
This bill, from RPCI Clinical Practice Plan, reflects charges for your physicians’ time and expertise like an exam or consultation.
Bills also can be paid by check or credit card via U.S. mail or at the cashier’s window in the hospital. To make a credit card payment by phone, please call 1-877-247-2143.
For questions or concerns about your Clinical Practice Plan bill, please call 1-877-375-3784 from 8:30 a.m. to 4:30 p.m. Monday through Friday.
Roswell Park Comprehensive Cancer Center and Roswell Park Care Network were recently notified of a cybersecurity issue involving a vendor, UnitedHealth Group’s Change Healthcare — a healthcare technology company that provides revenue and payment tools. While efforts continue at a national level to address this incident, we are contacting you to make you aware of payment issues affecting some services provided at Roswell Park.
RPCI Clinical Practice Plan billing: If you received a Roswell Park bill before Feb. 21, 2024, payable to “RPCI Clinical Practice Plan" (see lower portion of bill) and have not yet paid, the system is out of service until further notice and we are unable to process your payment at this time. There will be no penalty or referral to a collection agency for late payments under this plan. Bills for ongoing appointments and clinic visits will not be issued for the short term. Patients will be instructed accordingly on how to make payments for these services once systems are operational again.
IMPORTANT: Outside of billing for those services, all other hospital service billings related to Roswell Park remain unaffected, and payment of all other hospital bills can continue as normal.
New billing statements coming soon!
A simpler and easier way to read and pay your Roswell Park bill (including both hospital and physician fees) will begin in September 2024. Here’s what to expect:
- A single billing statement. All charges starting September 2024 will be combined on one easy-to-read statement, with hospital and providers fees listed separately.
- Online bill payment portal. Pay all bills for charges incurred starting September 2024 on one online payment website.
- Multiple ways to pay. In addition to paying online, by check or by credit card, use our new automated phone payment system or speak to a representative.
- Customer service center. Reach a representative via phone or email who can help you with your account.
Please keep in mind that because these changes go in effect starting September 1, 2024, you will still receive and pay bills in the old format for any charges incurred prior to September 1. In other words, you may receive bills in both the old and new format for some time after we turn the system on in September.
These billing improvements are part of a larger project to upgrade our technology systems at Roswell Park. Our teams have been preparing for months and have received proper training, but as with any major technology upgrade, there may be some unexpected challenges. We appreciate your patience as Roswell Park staff adjust to using the new system in September.
Estimating the cost of care
Roswell Park’s financial counselors are here to help. As part of our financial counseling, we can provide an individualized realistic estimate of the costs you are likely to face in connection with your cancer care. We also offer financial assistance and other programs that may help. Please call us at 716-845-4782.
To learn your estimated out-of-pocket charges for specific services, you may access the secure, cost-estimation portal below. If you use this tool, it’s important to note the following:
- These estimates are averages based on historical data from our patient database. Every patient’s care and requirements are unique. Your actual costs will be based on your specific needs and experience with us. We encourage you to call our Financial Counselors for assistance in further refining your estimate.
- Any change to your care throughout your course of treatment will likely change the estimated cost.
- Roswell Park offers financial need-based copay assistance programs. Please call us at 716-845-4782 if you need assistance with meeting your copayment obligations.
Inpatient hospital charges for services can be found on the New York State Pricing Transparency website. Please note there are limitations to this data and it must be used in the context of both quality and type of care delivered.
Affordable Care Act hospital mandates
United States hospitals are required to give public access to the list of hospital charges for items and services they provide. In compliance with this mandate, we have provided a link below to download the listing. Unfortunately, this does not accurately reflect what our patients pay because it does not take into account a patient’s health insurance arrangements, any financial aid, and state and federal reimbursable care support. If you have questions regarding your bill or would like to better understand cancer care costs for your treatment, please call Roswell Park’s financial counselors at 716-845-4782.
The Coronavirus Aid, Relief, and Economic Security (CARES) Act
During the pandemic the United States government has implanted the CARES Act. Section 3202 (b2) of the CARES act requires all providers to list the cash price for a COVID-19 Diagnostic test. In compliance with this mandate, please be advised the cash price for a COVID-19 Diagnostic test is $98.
Regardless if a patient has insurance coverage or is uninsured, this cash amount does not reflect what a patient will be required to pay for a COVID-19 test. New York state insurance companies are required to pay for testing and are not permitted to apply patient cost sharing. Financial assistance may be provided to patients in the unlikely event a patient incurs a bill for COVID-19 testing. If you have any questions regarding your financial liability for this test, please call Roswell Park’s Financial Counselors at 716-845-4782.
Non-Roswell Park providers
As a Roswell Park patient, you may receive treatment or services from providers that have privileges at Roswell Park, but are not Roswell Park staff. This means you could potentially receive an additional bill if the provider is not participating with your health plan. To check your coverage for a non-Roswell Park provider, please review the list and contact their office.
Frequently asked questions about hospital charges
Roswell Park is committed to making healthcare more affordable for our patients and offers discounts for all uninsured patients:
- If you are uninsured and a New York State resident with financial hardship, Roswell Park offers a Charity Care Program. The level of your discount is dependent on your income, asset level and household size. Information on our Charity Care Program can be found here.
- If you are not a New York State resident or you are uninsured and do not have a financial hardship, significant discounts off charges are still available to you.
Download a list of items and services charges
Pricing transparency requirements
Download this machine-readable digital file for Roswell Park’s charges for medical services. Your financial responsibility will be specific to your insurance status, deductible, co-pays, co-insurance, and out-of-pocket maximum liabilities of your insurance plan's coverage. Therefore, as a consumer, this file is not the best resource for you to most accurately estimate your cost and we strongly encourage you to contact Roswell Park Financial Counselors at 716-845-4782 and your insurer to obtain the most accurate cost estimate for your care.
- These estimates are averages based on historical data from our patient database. Every patient’s care and requirements are unique. Your actual costs will be based on your specific needs and experience with us. We encourage you to call our Financial Counselors for assistance in further refining your estimate.
- Any change to your care throughout your course of treatment will likely change the estimated cost.
- Roswell Park offers financial need-based copay assistance programs. Please call us at 716-845-4782 if you need assistance with meeting your copayment obligations.