While You are Here

We work to make your visit to Roswell Park as convenient and comfortable as possible with the following resources and hospitality and food options.

Ring the Victory Bell!

Roswell Park’s Victory Bell is located near the lobby music stage. Patients are invited to ring the bell to mark the end of treatment or the completion of another milestone. (Just ask a nurse or physician.) If you’d like to share your good news with the wider Roswell Park community, post a photo of yourself ringing the bell on Twitter or Instagram with the hashtag #RoswellStrong.

ATM

A KeyBank ATM is located on the first floor of the hospital across from the Sunflower Café.

Cashier

Cashiers can help with billing and insurance questions and financial counseling. Cashiers are on the ground floor next to Patient Access and available 8 a.m. to 3:30 p.m. Monday-Friday.

Computer Loans and Wi-Fi

Computers are available for public use in the Resource Center for Patient and Families on the first floor of the hospital (near the cash registers in the Sunflower Café).

We have laptop computers available for loan to our inpatients. To sign out a laptop, you must be 18 years of age and have a driver’s license or a state identification card. If you are interested, please call the Resource Center for Patients and Families at 716-845-8659.

Roswell Park Comprehensive Cancer Center provides free Wi-Fi in the hospital (including patient rooms) and in the park area. Wireless access varies in our other buildings.

To connect:

  1. Open Wi-Fi settings on your personal device and tap RP_Guest.
  2. Open any internet browser and go to wifi.roswellpark.org.
  3. Click accept when presented with the terms and conditions.

Dining

The Roswell campus offers a wide variety of dining choices. Whether you want to try one of our chef’s daily specials with friends and family in the Sunflower Café or you prefer a quick meal at The Healthy Scratch or SPoT, we have something for everyone! Enjoy dining outdoors in Kaminski Park in the spring, summer and fall.

View our dining options

Hospitality Room

The Hospitality Room is a place for patients, families and friends to gather and relax while enjoying many great amenities. There are books, magazines, TV, coffee and refreshments, as well as friendly conversation provided by Roswell Park volunteers. The Hospitality Room is located on the ground floor, near the main entrance just past Public Safety. Hours are 8 a.m. to 4 p.m. Monday-Friday.

Lost and Found

Lost and found items are located in the security office at the front entrance of the hospital. For more information, please call 716-845-3069.

Mailing Services

A USPS mailbox, an UPS and FedEx drop-off boxes are located near the main entrance on the hospital ground floor. A USPS mailbox also is located outside at Carlton and Elm streets.

MMMB Patient Terrace

Renew your mind, body and spirit

The MMMB Patient Terrace is a peaceful, open-air space for meditation, contemplation and conversation. Nestled between Roswell Park’s Main Hospital and Scott Bieler Clinical Sciences Center, it provides a respite for patients, families and staff as a means to escape the stresses of the clinical and hospital environments. The mix of precast concrete pavers, natural wood and steel surrounded by meticulously landscaped planters provides harmony between the two buildings. Take in the cityscape or a little fresh air on this rooftop terrace while visiting Roswell Park or waiting for an appointment.

Learn More

Design features of the new space include sustainable wood products, native plants, architectural handmade glass flowers and a selection of comfortable seating. The focal point of the terrace is the sculptural wood bench that rolls up from the decking and peels away from the building, exposing the 30-feet-high stainless- steel word wall, its message crafted with care by Roswell Park’s senior leadership. The words “healing, reflection, support, compassion, empowerment and care” stand tall on the hospital backdrop and can be seen from many areas within the CSC and from street level. The center of the terrace will one day house a sculpture to add to the beauty of the space.

"It’s important for a cancer center to provide a variety of spaces for patients and visitors, and the terrace is an incredible addition to the amenities we provide for our patients and their loved ones during their time at Roswell Park. The natural materials, plantings and inspirational words put visitors at ease immediately and create an environment that encourages reflection. I know that many of our patients and visitors – as well as employees – will find peace during their time on the terrace, and that access to this space will help to encourage both physical and mental well-being for all who visit it."- Shirley Johnson, MBA, MS, RN, Chief Nursing Officer, Roswell Park Comprehensive Cancer Center

Hours: Open 7 a.m. - 7 p.m. daily, weather permitting.

Directions: Take the elevators to the 2nd floor of the Scott Bieler Clinical Sciences Center, turn right and follow signs for the MMMB Patient Terrace.

Inpatients must have the approval of your doctor and nurse before leaving your room and the floor.

If you are unable to walk to the terrace, please have a friend or family member use a wheelchair to take you to this peaceful garden space, made possible by the generosity of an anonymous donor.

Spiritual Care

Spiritual Care, including a Meditation and Prayer Room, is located on the first floor in the bridge connecting the hospital to the Carlton Building.

Learn More

Newsstand

The newsstand is located on the first floor of the Administrative Services Building (follow the signs from the first floor of the hospital). Convenience foods, snacks, beverages, newspapers, lottery tickets and postage stamps are available. Hours are 7 a.m. to 5:30 p.m., Monday - Friday.

Public Safety

Every day after 4 p.m., depending on staff availability, a public safety officer can escort you from the hospital to the parking ramp, bus or train stops and nearby hotels and hospitality houses. Public Safety also can assist with directions, emergencies and other information. Public Safety is located inside the hospital’s front entrance on the ground floor. For more information, please call 716-845-3069.

Smoking Policy

Roswell Park recognizes tobacco use as the most important preventable cause of cancer. Therefore, to provide total care to our patients, smoking is prohibited on the entire Roswell Park campus, indoors and outdoors.

Gift Shop

Located on the hospital ground floor, the Gift Shop sells greeting cards, toiletries, snacks, flowers, apparel, jewelry, stuffed animals, books, balloons and more. Brands include Vera Bradley, Melissa and Doug, Gund, Bath & Bliss, the Basket Company and Gift Craft. It is open 9 a.m. to 8:30 p.m. weekdays, 11 a.m. to 3 p.m. weekends.

The shop can deliver purchased items to patients free of charge during Gift Shop hours; they can include a short message with the item. To make a purchase by phone, call 716-845-8557. All major credit cards are accepted.

Telephones

Public telephones are available on the ground floor, the first floor near the elevators and near the surgical waiting rooms on floors 5, 6 and 7. A courtesy phone for internal or local calls is available at the Information Desk in the hospital lobby. Cell phones are allowed in most areas of the hospital including the lobbies and waiting rooms on the surgical floors. Please respect the privacy and quiet time of our patients in patient-care areas.

Vending Machines

Vending machines in the first-floor cafeteria are available 24 hours a day, seven days a week.