Financial Assistance Program

Predicting the costs of your treatment is difficult, given the variety and complexity of insurance reimbursement and benefits structures.

As our healthcare system becomes more complex and harder to navigate, even people with insurance face obstacles that limit access to treatment. This epidemic leads to delays in cancer screening and delays in early detection — when cancer is at its most curable stage.

Disparities in social support will cause disparities in income, and patients who are unemployed or fear losing their jobs are less likely to agree to necessary treatments that could cure their cancer. At Roswell Park, we are committed to helping underserved patients access to life-saving treatments, manage the cost of care and navigate insurance red tape.

That’s why Roswell Park also offers a financial assistance program. New York State residents who are uninsured or have difficulty paying their out-of-pocket costs at Roswell Park may be eligible for discounts through this program. Just contact our financial counselors at 716-845-4782 for assistance. For non-English speaking patients, interpreter services are available.

We also can help you apply for programs like Medicaid, Family Health Plus and Child Health Plus. And we have discounts available for non-NYS residents who are self-pay (uninsured). Additionally, the Charity Care Program covers all medically necessary services provided by Roswell Park. This includes outpatient services, inpatient admissions and physician services. Remember, you can’t be denied medically necessary care because you need financial assistance.

The amount of the discount is dependent on your income, assets and the size of your household. Income limits are based on federal poverty guidelines (see chart). For uninsured New York state residents, Roswell Park applies the discount to the most prevalent payer fee schedules.

2024 Federal Poverty Level Guidelines


Number of Persons in the Household









Annual Gross Income (Less than or equal to)


















































Do you need help understanding the Charity Care program?

Call 716-845-4782 for confidential assistance.

Government assistance

We can help you enroll in government programs such as Medicaid, Family Health Plus and Child Health Plus. Call 716-845-4782 for assistance. Denial from such programs is a prerequisite for participation in Roswell Park's Charity Care Program.

What services are covered?

All medically necessary services, including outpatient services, inpatient admissions and physician services rendered by the Roswell Park Clinical Practice Plan, are covered by the Charity Care Program.

Pending applications

You cannot be required to pay a hospital bill while your application for a discount is being considered. If your application is turned down, there is an appeal process in place.