What will your cancer treatment cost? It’s complicated, but our financial counselors do this every day. We can help estimate what charges to expect, find the assistance and resources you need, and let you focus on fighting your cancer.
Financial assistance Am I covered? Pay your bill
We know that the stress and worry about paying for cancer care can be as difficult as receiving your diagnosis. Cancer is a serious disease and its treatment can be costly. But what you ultimately pay will depend on many factors, including whether you have health insurance (and which plan) or not, as well as the type of treatment and services planned for you. Roswell Park is committed to doing everything in our power to ensure you get the cancer care you need. What’s important is that you do not sacrifice receiving the highest quality, most comprehensive care possible because of the cost. Yes, it’s complicated, but we can help.
Understanding Health Insurance
Health insurance plans are not equal. Learn what it means if Roswell Park is out-of-network for your insurance plan and how you can make changes.
Your Insurance & Bill Payment
Learning whether you’re covered, and what your plan pays for (and what it doesn’t) is your first step.
Charges for Services
What you need to know about how your cancer care from Roswell Park is billed.
New billing statements coming soon!
A simpler and easier way to read and pay your Roswell Park bill (including both hospital and physician fees) will begin in September 2024. Here’s what to expect:
- A single billing statement. All charges starting September 2024 will be combined on one easy-to-read statement, with hospital and providers fees listed separately.
- Online bill payment portal. Pay all bills for charges incurred starting September 2024 on one online payment website.
- Multiple ways to pay. In addition to paying online, by check or by credit card, use our new automated phone payment system or speak to a representative.
- Customer service center. Reach a representative via phone or email who can help you with your account.
Please keep in mind that because these changes go in effect starting September 1, 2024, you will still receive and pay bills in the old format for any charges incurred prior to September 1. In other words, you may receive bills in both the old and new format for some time after we turn the system on in September.
These billing improvements are part of a larger project to upgrade our technology systems at Roswell Park. Our teams have been preparing for months and have received proper training, but as with any major technology upgrade, there may be some unexpected challenges. We appreciate your patience as Roswell Park staff adjust to using the new system in September.
New York State Public Health Law PHL § 2830 requires hospitals to provide written notice to patients prior to charging them for facility fees. A Facility Fee is any fee charged or billed by a hospital authorized under Title Eight of the Education Law that is: (a) intended to compensate the hospital for the operational expenses regardless of the modality through which the health care services are provided; and (b) separate and distinct from a professional fee. As a patient of Roswell Park Comprehensive Cancer Center, facility fees are applicable in a hospital setting and you will be billed and responsible for these fees.
To learn your estimated out-of-pocket charges for specific services, you may access the secure, cost-estimation portal. If you use this tool, it’s important to note the following:
- These estimates are averages based on historical data from our patient database. Every patient’s care and requirements are unique. Your actual costs will be based on your specific needs and experience with us. We encourage you to call our Financial Counselors for assistance in further refining your estimate.
- Any change to your care throughout your course of treatment will likely change the estimated cost.
- Roswell Park offers financial need-based copay assistance programs. Please call us at 716-845-4782 if you need assistance with meeting your copayment obligations.