Roswell Park Resource Center

Resource Center for Patients and Families

COVID-19 Updates

The Resource Center for Patients and Families is temporarily closed. Our lovely space has transitioned into a beautiful Staff Sanctuary for Rest, Relaxation and Rejuvenation for our front line Roswell Park staff.

While our physical space may not be available, We are still here for you! Please call us with any questions you may have during this time. We will be closely monitoring phone messages daily and returning calls promptly. Please reach out to us at (716) 845-8659 if you have any questions or concerns.

Patient Education

We are happy to continue helping and supporting all patients and family members with our resources and education. We have a library of educational materials written by Roswell Park’s Patient Education staff and National Cancer Organizations. These subjects include specific cancer information ie; cancer A-Z, diagnostic tests, treatment options, side effect management, diet, exercise, caregiving, chemotherapy, radiation support and talking to children about cancer, just to name a few. If requested, we can put together an individualized educational packet of materials and mail it to your home.

Wig Fittings

Unfortunately, we are unable to conduct personalized wig fittings, haircuts, head shaves, wig styling until we reopen.

Patients who would like to order a new wig, as part of our Complimentary Wig Boutique Program (see program description below) please click on the Henry Margu catalog link on this webpage. Here you will find wigs, baseball hats with hair, and headbands with hair in a variety of hair colors. Once you have made a selection of a wig style and color, please call the Resource Center at (716) 845-8659 and leave a message. We will contact you to confirm your order and answer any questions that you may have. We will then order your item and when they are received to Roswell, we will send them directly to your home. This process takes approximately two weeks. We will happily mail you a sleep cap and a ChemoBeanie, so that you have a comfortable head covering until we are open again and better able to serve your personal needs.

The following helpful links are resources for patients to purchase head covering items.

ChemoBeaniesHats for YouHead CoversTLC Direct

Inpatient Room Wig Fittings

We will be suspending wig fittings and wig styling appointments for inpatients, as well. Please see how to order a wig in the Wig Fitting section above. For your comfort, sleep caps are available.

Inpatient Room Visits

Sound Machines, Laptop’s, iPad’s/Tablets, DVD’s, and individual DVD players are available and will be delivered to the RN Station for inpatients who are requesting use of these items. Blankets, sleep caps, and comfort items are available for inpatients when requested.

Chemotherapy Orientations

We will be suspending chemotherapy orientations in the Resource Center until further notice. However, many resources are still available. Please speak to your clinic for support or call us so that we can best meet your needs.

Cancer Coaches

Anyone requesting a Cancer Coach, please contact the Resource Center at (716) 845-8659 or send an email to Joan.Lewis@RoswellPark.org, and Joan Lewis, Cancer Coach Coordinator, will respond shortly. Or simply click the link below to be directed to the Cancer Coach Application.

Cancer Coach Application

What Is the Resource Center?

Come Visit Us

The Resource Center is located inside the Sunflower Café, just past the cash registers.

Hours: Monday-Friday, 9a.m.-4p.m.
Telephone: 716-845-8659

The Resource Center is a place where cancer patients and their families can find information, support, assistance, resources and materials designed to educate, comfort and guide them through their cancer journey.

Here you can browse the lending library of books and DVDs, borrow a laptop computer, find the right hat, scarf or wig, connect with a support group, get a chair massage, sign up for yoga and more. We can also connect you with other Roswell Park departments and supportive services that can help you. Not able to come to the center? We can visit you in your inpatient room to bring you materials or comfort items, or style your wig. Some of our services include:

Patient Education and Support

We offer original Roswell Park education and supportive materials, as well as publications and reference materials from national and local patient and professional organizations. Topics include nutrition, managing side effects, caregiver support, relaxation techniques and available resources.

Women's Resource Center

For more information on these programs, visit our Women's Resource Center.

Lending Library

Our library offers a wealth of informational resources that cover all aspects of cancer, from symptoms, diagnosis and treatment to coping, wellness and even palliative care. You may not feel like spending days here to learn what you need to know about your situation, so we offer a lending library of resources that you can sign out and use from the comfort of your home. You can return the resources in person or by mail. Available materials include printed materials, plus audio and video formats.

In addition to the patient education materials created doctors and nurses at Roswell Park, the Resource Center provides educational materials from government, professional and patient organizations, including the National Cancer Institute, National Comprehensive Cancer Network and Leukemia & Lymphoma Society.

Wig, Scarf and Hat Boutique

For patients experiencing hair loss due to cancer treatment, we provide a wig and a head covering. We have a private fitting area, and professional stylists are available by appointment to custom fit and style your wig to make sure it’s just right.

Start browsing now with our wig catalog.

Look Good Feel Better

This program can help you enhance your appearance and boost your self-esteem while you’re undergoing cancer treatment. Workshops demonstrate beauty techniques — skin care, makeup, and nail care, as well as how to use wigs, scarves, hats, hairpieces and other accessories — to help you face your diagnosis with greater confidence. Learn more about Look Good Feel Better.

Call the Resource Center at 716-845-8659 for more information on current classes.

Chemotherapy and Infusion Orientation

Before you begin chemotherapy, our staff and specially trained volunteers can tell you what to expect and connect you with information, tools and resources you may need or that can ease the burden of treatment and side effects. Bring your card from your chemotherapy nurse to receive a tote bag filled with useful supplies, including a notepad, water bottle and folder of helpful information. We offer these one-on-one orientations to all our patients undergoing chemotherapy or other infusion treatments, and their families and caregivers.

Comfort Items

With thanks to our many volunteers and community organizations, we are able to offer our patients beautiful handmade hats, blankets, quilts, port pillows, sleep caps, paper flowers and shawls as we receive them.

Cancer Coach Program

Newly diagnosed patients often wish they had someone to talk to who has been in their shoes. Our Cancer Coach program offers patients the opportunity to speak with cancer survivors who know firsthand the impact of a cancer diagnosis. Patients are matched with a coach based on their diagnosis, cancer stage, gender and/or age. Cancer Coaches are trained and dedicated volunteers who provide comfort, support and practical information. (They do not provide medical advice.) We currently have 75 active coaches, and we are always recruiting more.

Learn More

Oncology Massage

Free 10-minute chair massages or hand reflexology are offered to patients and families approximately once a week. Check the Roswell Park calendar for upcoming dates.

Read more about the benefits of oncology massage.