Our Central Access Center (CAC) is staffed from 7 a.m. to 7 p.m., 7 days a week, by trained associates who can assist you whether you are a new or existing patient.
Have questions?View our FAQs
In these uncertain days of the COVID-19 pandemic, Roswell Park Comprehensive Cancer Center continues to provide essential care to our patients. If you have been newly diagnosed, please don’t wait to call a cancer care provider. Our clinical team is still seeing patients and providing necessary treatment. Call us today at 716-845-2300.
If you are inquiring about becoming a patient at Roswell Park, our Central Access Associates are the first point of contact — they can answer your questions about the referral process, different treatments utilized and health insurances accepted.
If you are an existing patient at Roswell Park, our Central Access Associates can triage your questions related to such things as:
- Confirming or rescheduling appointments
- Prescription refills
- Assistance with the MyRoswell patient portal
- Screening services, genetic testing and clinical trials
- Events registration
- Patient records requests
- Transportation assistance
They can also help obtain a referral to be seen in the Assessment & Treatment Center. Please note that all calls are recorded for training and customer service purposes.
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