Your experience matters. Your voice can help others. Together, we can strengthen Roswell Park for every patient and family who walks through our doors.
At Roswell Park Comprehensive Cancer Center, we know that healing goes beyond medicine — it's about feeling seen, heard, and valued. That's why we believe patients and families are at the heart of shaping how we provide care.
The Patient and Family Advisory Council (PFAC) ensures that your voice, experiences and needs help guide the hospital's programs, policies and priorities. Since 2014, PFAC has been a trusted partner to our leadership, working together to improve the patient experience in ways that truly matter.
This council brings together patients, caregivers and family members from all walks of life and cancer journeys. Alongside Roswell Park's senior executives, faculty and staff, PFAC members offer invaluable insights that lead to real, meaningful change.
Joining PFAC means being part of something bigger and helping to shape the future of cancer care at Roswell Park. It means ensuring that every patient and family feels supported and helping to make a lasting impact. Members commit to a two-year term, meeting quarterly from 5 to 7:30 p.m. at the hospital. After completing their term, members are welcome to continue contributing as emeritus members on a quarterly basis.
We'd love to hear from you if you're interested in sharing your perspective and making a difference. Click the link below to apply. Applications will be reviewed, and selected applicants will be contacted for an interview.
Applicants must be:
- Treated at Roswell Park or be a caregiver of a Roswell Park patient.
- Confident in their views and willing to listen to different points of view.
- Reflective and insightful.
- Able to communicate and cooperate with people whose backgrounds, experiences and styles may be very different from their own.
- Positive about the hospital and enthusiastic about its mission of excellence in patient care, education and research.
- Able to fulfill the quarterly time commitment.
Accepted Council members will be required to complete a Volunteer Services orientation, including a background check, and satisfy Roswell Park health requirements. As part of the onboarding process, a Patient and Family Advisory Council orientation will also be required. The Department of Patient and Family Experience provides the training, support and administrative oversight of this program.
Thank you. We look forward to hearing from you,
Patient and Family Experience
I wanted to be a part of PFAC as a way of thanking Roswell for the incredible medical care I have had. I want every person that walks into Roswell to have the same positive experience that I have had. Roswell patients and their caregivers should join the PFAC to provide valuable feedback about the important proposed improvements being considered to elevate the patient experience at Roswell.Laurie
At a time in my life when I felt powerless and vulnerable the doctors and nurses at Roswell Park provided me with not only excellent and compassionate medical care, but they empowered me with hope. I owe a debt of gratitude to Roswell Park and the best way for me to repay that debt is to do what I can so that others experience what I did. The PFAC provides me with an avenue to do so.Jonathan
PFAC was an incredible opportunity to do something in honor of my late mother who was a patient at Roswell for about two years before her cancer took over. PFAC is my way of giving back for all they did for my mother and my family to make us all comfortable through the process of having cancer.Stephanie
The Patient & Family Advisory Council is generously supported by donor dollars through the Quality-of-Life Program.