We understand the worry and confusion that comes with a diagnosis of cancer. In addition to superior medical care and the latest technology, Roswell Park provides a comprehensive range of services to help you cope with the emotional, financial and day-to-day concerns related to your illness.
When you walk through the doors of Roswell Park, rest assured that you’ll find the care and support you need — before, during and after your cancer treatment.
Acute Care Center
The Roswell Park Acute Care Center is open Monday through Friday from 5 to 11:30 p.m. and Saturday and Sunday from 8:30 a.m. to 4 p.m. This new patient care service is available for current patients, and provides access to Roswell Park physicians, nurses, and other experts after RPCI's Care Centers have closed for the day. Please know that this is not a walk-in clinic. Call Roswell Park at 716-845-2300 if you are having symptoms and in need of assistance.
Adolescent Young Adult (AYA) Cancer Program
This program aims to meet the unique needs of adolescent and young adult cancer patients ages 15 to 39. The AYA program at RPCI reaches far beyond your current treatment-related issues, and looks to the future with promise and hope.
Advance Blood Draw
Reduce the time you spend waiting at your next scheduled appointment—get your lab work and radiology tests done in advance. RPCI offers various lab work locations! Choose from three Roswell Park locations, or take advantage of our partnership with Catholic Health System, which allows you to select from three additional suburban locations. Schedule now in your Care Center or call 1-877-ASK-RPCI (1-877-275-7724).
Breast Cancer Resource Center
The Breast Cancer Resource Center is a component of the Multidisciplinary Breast Cancer Treatment Program at Roswell Park Cancer Institute. Team members help those diagnosed with breast cancer address the challenges of diagnosis and treatment by providing a wide range of breast cancer information and referrals to many support services.
Reliable, current breast cancer information related to screening, diagnosis, the latest treatment options, clinical trials, and survivorship is available for patients and their caregivers. The BRC’s lending library features print and video resources - from medical textbooks, consumer guides, and survivor stories to storybooks and coloring books for the youngest family members. When treatment ends, patients can find services to enhance their wellness as they transition into cancer survivorship.
We also offer:
- Free wigs, scarves, hats for patients on chemotherapy who are dealing with hair loss
- Referrals to Look Good Feel Better makeover programs sponsored by the American Cancer Society
- Skin care classes for chemotherapy patients
- Referrals to breast prosthesis and undergarment fitters
- Information and referrals to local breast cancer support groups and breast cancer advocacy groups
- Information on support services at Roswell Park and in the community
Location: Breast Center, RPCI Hospital – 2nd floor, Room 2302
Hours: Monday – Friday, 9 a.m. – 4 p.m.
Communication in All Languages
Patients who do not speak English, or who would prefer to speak a language other than English, have easy access to interpreters. Roswell Park contracts with the Language Line, a phone service that provides professional interpretation by certified medical interpreters in more than 170 languages, 24 hours a day.
Non-English-speaking patients can access Language Line services by making arrangements through any member of their health care team or, if off-campus, by calling Roswell Park’s Cancer Information Program at 1-877-ASK-RPCI (1-877-275-7724), available Monday – Friday from 8 a.m. – 8 p.m.
Genetic Assessment, Testing and Counseling
The Clinical Genetics Service was established to meet the needs of individuals at high risk for hereditary cancer syndromes based on their personal and/or family histories of cancer. This program is comprised of professionals who provide individuals and their families with a comprehensive, personalized cancer risk evaluation — based on the most timely, accurate information available — in a caring, confidential setting. Call 1-877-ASK-RPCI (1-877-275-7724) for more information.
How to Read Your Pathology Report
Cancer treatments are becoming more and more targeted, so an accurate and comprehensive analysis by a pathologist is critical in determining the best approach. Learn how to read your pathology report.
Look Good . . . Feel Better
Look Good . . . Feel Better helps patients cope with appearance-related side effects of their treatment by offering skin, hair, and nail care tips; make-up techniques; and wig, scarf, hat, and turban demonstrations. The program is coordinated by the American Cancer Society, the Cosmetic, Toiletry, and Fragrance Association, and the National Cosmetology Association. Offered monthly; call 1-800-ACS-2345 (1-800-227-2345) for information and registration.
Lymphedema, swelling and buildup of lymph fluid in a part of the body, most often a limb, sometimes occurs after surgery to remove the tumor and nearby lymph nodes. If you have had several lymph nodes removed, you may be at risk for developing lymphedema. Our Lymphedema Program offers specialized treatment to reduce swelling and discomfort and prevent infection. The clinic services are open to all, including patients not undergoing treatment at Roswell Park.
Navigation and Resource Center
The Breast Center at Roswell Park has a program to help patients navigate their way through their breast cancer journey, and to provide information and resources they need. Those with breast cancer will be contacted before their first appointment.
Good nutrition is especially important while you are receiving cancer care. During your treatment, adequate intake of calories, protein, vitamins and minerals will help you to be strong, maintain your weight, and promote the healing process. Before and after your treatment, a healthy diet based on moderation, variety and balance will help to promote a good immune system, give you energy, and enhance your overall health. Our Nutrition and Food Service team is dedicated to providing nourishing meals and nutrition care to promote quality of life throughout the spectrum of your cancer care experience.
Palliative care is a medical specialty devoted to caring for individuals with progressive illness. It is a common misperception that palliative care is offered only for patients who are ending curative treatment. However, the Supportive and Palliative Care Team at Roswell Park can join the care process at any time. This team of skilled specialists provides comfort to the patient and caregivers, addressing the many issues — emotional, physical, and practical — that are associated with cancer. If end-of-life care is needed, the Palliative Care team helps enhance the experience by facilitating hospice referrals and pastoral care support.
The Pastoral Care Department at Roswell Park is an interfaith department supporting the concept of holistic medicine. This concept recognizes the integration of spiritual, emotional, social, psychological and physical care as necessary for the health of the whole person. Working collaboratively with other health care professionals, chaplains provide spiritual care to all persons in the Institute regardless of religious affiliation.
Patient Advisory Council
Created in 2012, RPCI’s Patient Advisory Council represents a “culture change” in the way the hospital operates and how it receives feedback from our patients. Patients who join the advisory council become involved with every level of care and are invited to take a hard look at the services and procedures in place at Roswell Park, then provide suggestions for how to make improvements.
If you are interested in joining the Patient Advisory Council, please call RPCI’s Department of the Patient and Family Experience at 716-845-8114.
Patient Advocate Program
Patient Advocates act as a mediator, a connection between you and your health care team. They work with patients and staff to resolve concerns or complaints and to improve effective communication among patients, families, and the Roswell Park care team.
Patient Navigator Program
The Patient Navigator provides support for cancer patients, families and caregivers throughout diagnosis, treatment and recovery. Navigators can guide you through and around barriers, helping to find the answers and assistance needed to chart a course to recovery. Navigators provide face-to-face assistance right here at Roswell Park. They connect patients with internal Roswell Park resources and community agencies that can address any challenges you may face. These may include: financial issues, transportation and lodging needs, lack of medical information, or emotional support.
Physical Therapy & Rehabilitation
Roswell Park's comprehensive physical therapy services include special attention to patients who have had breast surgery. Initially, patients will meet with a staff physical therapist to focus on lymphedema prevention, and then will progress to instruction and exercises to rebuild strength and restore shoulder mobility and function.
Our team of social workers and clinical psychologists work side by side with your medical team to provide individualized assistance and support to you and your family throughout the course of care. Services include:
- Educational programs about cancer
- Emotional support, including support groups and psychotherapy
- Assistance with sick leave and disability
- Arrangement of lodging, transportation or language/interpreter needs
- Linkage with financial assistance programs and other community resources
- Assistance with advance care planning, palliative care and/or hospice referrals as needed
We extend our services to relatives and caregivers, offering psychosocial support as well as assistance with all of the practical considerations necessary to care for someone undergoing cancer treatment.
Family members are welcome to attend support group meetings or they may take advantage of private consultations with our Psychosocial Oncology team by calling 716-845-8022. Consultations are free and confidential.
The American Cancer Society and Roswell Park Cancer Institute worked together to create a healthcare hospitality program that connects patients and their families with cancer survivors. Dressed in purple shirts, these dedicated volunteers visit clinics throughout the RPCI hospital, bringing compassion, understanding, and practical information about RPCI resources and supportive services. If you don’t see a Purple Shirt in your clinic and would like to speak to someone, please visit The Resource Center for Patients and Families at Roswell Park, or call the Office of Patient and Family Experience at 716-845-8114.
Roswell Park Cessation Services (RPCS) provides evidence-based, best practice tobacco cessation services to Roswell Park Cancer Institute (RPCI) employees, state quitlines, healthplans, and employer sponsored programs.
Quitting smoking is hard enough, but struggling with nicotine withdrawal while undergoing cancer treatment is a major challenge. Roswell Park’s cessation program, Just Breathe, offers individualized quit plans and provides behavioral counseling, pharmacotherapy and cessation support to all RPCI patients and their families. For more information, call 1-877-ASK-RPCI (1-877-275-7724).
New York State Smokers’ Quitline
Based at Roswell Park and supported by the New York State Department of Health Tobacco Control Program, the NYS Smokers' Quitline has logged well over one million calls since its inception. Call 1-866-NY-QUITS (1-866-697-8487). Roswell Park was the first health care facility in Western New York to go entirely smoke-free.