We understand the worry and confusion that comes with a diagnosis of cancer. In addition to superior medical care and the latest technology, Roswell Park provides a comprehensive range of services to help you cope with the emotional, financial and day-to-day concerns related to your illness.
When you walk through the doors of Roswell Park, rest assured that you’ll find the care and support you need — before, during and after your cancer treatment.
Patients who do not speak English, or who would prefer to speak a language other than English, have easy access to interpreters. Roswell Park contracts with AT&T's Language Line, a phone service that provides professional interpretation by certified medical interpreters in more than 170 languages, 24 hours a day.
Non-English-speaking patients can access Language Line services by making arrangements through any member of their healthcare team or, if off-campus, by calling Roswell Park’s Cancer Information Program at 1-877-ASK-RPCI (1-877-275-7724), available Monday – Friday from 9 a.m. – 5:30 p.m.
The Breast Center at Roswell Park has a program to help patients navigate their way through their breast cancer journey, and to provide information and resources they need. Those with breast cancer will be contacted before their first appointment.
The WNY Breast Cancer Resource Center provides a wide range of cancer information and resources to patients and their caregivers as they face the challenges of breast cancer diagnosis and treatment. Trained cancer information specialists help locate and evaluate appropriate online, print and video resources about breast cancer, the latest treatments, clinical trials and survivorship.
In addition, the Center offers free hats, wigs and scarves; referrals to breast prosthesis and undergarment fitters, and information and referrals to local breast cancer support groups, financial assistance programs and transportation resources. The lending library offers medical textbooks and consumer guides, plus storybooks and coloring books for the youngest family members. Special services are available for women and their families who are facing metastatic breast cancer.
The Center is open to anyone with breast cancer, not only patients of RPCI.
Location: Breast Center, RPCI Hospital – 2nd floor, Room 2302
Hours: Monday – Friday, 9 a.m. – 4 p.m., Evening hours by appointment
Look Good . . . Feel Better helps patients cope with appearance-related side effects of their treatment by offering skin, hair, and nail care tips; make-up techniques; and wig, scarf, hat, and turban demonstrations. The program is coordinated by the American Cancer Society, the Cosmetic, Toiletry, and Fragrance Association, and the National Cosmetology Association. Offered monthly; call 1-800-ACS-2345 (1-800-227-2345) for information and registration.
Lymphedema, swelling and buildup of lymph fluid in a part of the body, most often a limb, sometimes occurs after surgery to remove the tumor and nearby lymph nodes. If you have had several lymph nodes removed, you may be at risk for developing lymphedema. Our Lymphedema Program offers specialized treatment to reduce swelling and discomfort and prevent infection. The clinic services are open to all, including patients not undergoing treatment at Roswell Park.
Roswell Park's comprehensive physical therapy services include special attention to patients who have had breast surgery. Initially, patients will meet with a staff physical therapist to focus on lymphedema prevention, and then will progress to instruction and exercises to rebuild strength and restore shoulder mobility and function.
Patient Advocates act as a mediator, a connection between you and your healthcare team. They work with patients and staff to resolve concerns or complaints and to improve effective communication among patients, families, and the Roswell Park care team.
The Patient Navigator provides support for cancer patients, families and caregivers throughout diagnosis, treatment and recovery. Navigators can guide you through and around barriers, helping to find the answers and assistance needed to chart a course to recovery. Navigators provide face-to-face assistance right here at Roswell Park. They connect patients with internal Roswell Park resources and community agencies that can address any challenges you may face. These may include: financial issues, transportation and lodging needs, lack of medical information, or emotional support.
Good nutrition is especially important while you are receiving cancer care. During your treatment, adequate intake of calories, protein, vitamins and minerals will help you to be strong, maintain your weight, and promote the healing process. Before and after your treatment, a healthy diet based on moderation, variety and balance will help to promote a good immune system, give you energy, and enhance your overall health. Our Nutrition and Food Service team is dedicated to providing nourishing meals and nutrition care to promote quality of life throughout the spectrum of your cancer care experience.
Palliative care is a medical specialty devoted to caring for individuals with progressive illness. It is a common misperception that palliative care is offered only for patients who are ending curative treatment. However, the Supportive & Palliative Care Team at Roswell Park can join the care process at any time. This team of skilled specialists provides comfort to the patient and caregivers, addressing the many issues — emotional, physical, and practical — that are associated with cancer. If end-of-life care is needed, the Palliative Care team helps enhance the experience by facilitating hospice referrals and pastoral care support.
The Pastoral Care Department at Roswell Park is an interfaith department supporting the concept of holistic medicine. This concept recognizes the integration of spiritual, emotional, social, psychological and physical care as necessary for the health of the whole person. Working collaboratively with other healthcare professionals, chaplains provide spiritual care to all persons in the Institute regardless of religious affiliation.
Our team of social workers and clinical psychologists work side by side with your medical team to provide individualized assistance and support to you and your family throughout the course of care. Services include:
This program aims to meet the unique needs of adolescent and young adult cancer patients ages 15 to 39. The AYA program at RPCI reaches far beyond your current treatment-related issues, and looks to the future with promise and hope.
The stress, fear and uncertainties of a cancer diagnosis impact family members and loved ones just as they do the patient. We extend our services to relatives and caregivers, offering psychosocial support as well as assistance with all of the practical considerations necessary to care for someone undergoing cancer treatment. Family members are welcome to attend support group meetings or they may take advantage of private consultations with our Psychosocial Oncology team by calling 716-845-8022 or visiting the office on the ground floor of the hospital (G552). Consultations are free and confidential.
The Clinical Genetics Service was established to meet the needs of individuals at high risk for hereditary cancer syndromes based on their personal and/or family histories of cancer. This program is comprised of professionals who provide individuals and their families with a comprehensive, personalized cancer risk evaluation — based on the most timely, accurate information available — in a caring, confidential setting. Call 1-877-ASK-RPCI (1-877-275-7724) for more information.
Cancer treatments are becoming more and more targeted, so an accurate and comprehensive analysis by a pathologist is critical in determining the best approach. Learn how to read your pathology report.