We understand the worry and confusion that come with a cancer diagnosis. In addition to superior medical care Roswell Park provides a comprehensive range of services to help you and your family cope with the emotional, financial and day-to-day concerns related to your illness. When you walk through our doors, rest assured that you’ll find the care and support you need — before, during and after your cancer treatment.
Advance Blood Draw
Reduce the time you spend waiting at your next scheduled appointment—get your lab work and radiology tests done in advance. Roswell Park offers various lab work locations! Choose from three Roswell Park locations, or take advantage of our partnership with Catholic Health System, which allows you to select from three additional suburban locations. Schedule now in your Care Center or call 1-800-ROSWELL (1-800-767-9355).
Assessment and Treatment Center
The Roswell Park Assessment and Treatment Center (ATC) is open Monday through Friday from 9 a.m. to 9 p.m. (last patient intake at 8:30 p.m.)* and weekends from 9 a.m. to 5 p.m. (last patient intake at 4:30 p.m.)*.
This patient care service supports our current patients with immediate but non-life threatening symptoms during the day and when our clinics are closed. Please know that this is not a walk-in clinic and does require a referral from your Roswell Park physician or the physician-on-call. If you are experiencing non-life threatening symptoms, you should call your Roswell Park clinic. If your clinic is closed, call Roswell Park at 716-845-2300.
*Note that if you are experiencing non-life threatening symptoms after the ATC closes, you should still call us at 716-845-2300. There is always a physician on call to help you.
Communication in All Languages
Patients who do not speak English, or who would prefer to speak a language other than English, have easy access to interpreters. Roswell Park contracts with the Language Line, a phone service that provides professional interpretation by certified medical interpreters in more than 170 languages, 24 hours a day.
Non-English-speaking patients can access Language Line services by making arrangements through any member of their health care team or, if off-campus, by calling Roswell Park’s Cancer Information Program at 1-800-ROSWELL (1-800-767-9355), available Monday – Friday from 8 a.m. – 8 p.m.
How to Read Your Pathology Report
Cancer treatments are becoming more and more targeted, so an accurate and comprehensive analysis by a pathologist is critical in determining the best approach. Learn how to read your pathology report.
Good nutrition is especially important while you are receiving brain cancer care. During your treatment, adequate intake of calories, protein, vitamins and minerals will help you maintain your weight, strength and promote the healing process. Before and after your treatment, a healthy diet based on moderation, variety and balance will help to promote a good immune system, give you energy, and enhance your overall health. Our Nutrition and Food Service team is dedicated to providing nourishing meals and nutrition care to promote quality of life throughout your cancer journey.
Of all the side effects of cancer, pain is the one most feared by patients. Unfortunately, this fear is not without grounds. Approximately 60 - 90 percent of patients with advanced cancer report significant pain, and one-third state that their pain interferes with daily activity. Now, the good news: 90 percent of all cancer-related pain can be alleviated, eliminated or significantly reduced by available means.
Roswell Park’s Cancer Pain Management Service uses a team approach to relieving cancer pain for all our patients. Our service includes:
- The expertise of anesthesiologists, psychologists, nurses, physical and occupational therapists, social workers and dieticians
- Assessment and evaluation of patients’ pain and discomfort
- A comprehensive pain management treatment plan
- Daily hospital rounds by the CPMS to ensure effective pain and symptom control is attained and maintained
- Twice weekly Pain Clinic for outpatients
We extend our services to relatives and caregivers, offering psychosocial support as well as assistance with all of the practical considerations necessary to care for someone undergoing cancer treatment.
Family members are welcome to attend support group meetings or they may take advantage of private consultations with our Psychosocial Oncology team by calling 716-845-8022. Consultations are free and confidential.
Palliative care is a medical specialty devoted to caring for individuals with progressive illness. It is a common misperception that palliative care is offered only for patients who are ending curative treatment. However, the Supportive and Palliative Care Team at Roswell Park can join the care process at any time. This team of skilled specialists provides comfort to the patient and caregivers, addressing the many issues — emotional, physical, and practical — that are associated with cancer. If end-of-life care is needed, the Palliative Care team helps enhance the experience by facilitating hospice referrals and pastoral care support.
Patient Advisory Council
Created in 2012, Roswell Park’s Patient Advisory Council represents a “culture change” in the way the hospital operates and how it receives feedback from our patients. Patients who join the advisory council become involved with every level of care and are invited to take a hard look at the services and procedures in place at Roswell Park, then provide suggestions for how to make improvements.
If you are interested in joining the Patient Advisory Council, please call Roswell Park’s Department of the Patient and Family Experience at 716-845-8114.
Adjusting to a cancer diagnosis and coping with treatment is difficult for most cancer patients. The psychosocial support at Roswell Park helps patients and their families cope with these challenges. Our team of social workers and clinical psychologists work side by side with your medical team to provide individualized assistance and support to you and your family throughout the course of care. Services include:
- Educational programs about your cancer
- Emotional support, including support groups and psychotherapy
- Assistance with sick leave and disability
- Arrangement of lodging, transportation or language/interpreter needs
- Linkage with financial assistance programs and other community resources
- Assistance with advance care planning, palliative care and/or hospice referrals as needed.
The American Cancer Society and Roswell Park Comprehensive Cancer Center worked together to create a healthcare hospitality program that connects patients and their families with cancer survivors. Dressed in purple shirts, these dedicated volunteers visit clinics throughout the Roswell Park hospital, bringing compassion, understanding, and practical information about Roswell Park resources and supportive services. If you don’t see a Purple Shirt in your clinic and would like to speak to someone, please visit The Resource Center for Patients and Families at Roswell Park, or call the Office of Patient and Family Experience at 716-845-8114.
Some patients who undergo surgery for brain and spinal tumors will require follow-up rehabilitation services. Roswell Park provides a full spectrum of physical and occupational therapy services.
Resource Center for Patients and Families
Our cancer information specialists at the Resource Center for Patients and Families are uniquely qualified to help locate and evaluate the overwhelming amount of online information. They can help with basic cancer information, advanced medical information, and everything in between. Trained cancer information specialists use easy-to-understand terms to explain medical information and provide each visitor with a thorough and personalized experience.
Location: Hospital - first floor in the Sunflower Café - Conference Room A
Hours: Monday – Friday, 9 a.m. – 4 p.m.
Roswell Park Cessation Services (RPCS) provides evidence-based, best practice tobacco cessation services to Roswell Park Comprehensive Cancer Center employees, state quitlines, healthplans, and employer sponsored programs.
New York State Smokers’ Quitline
Based at Roswell Park and supported by the New York State Department of Health Tobacco Control Program, the NYS Smokers' Quitline has logged well over one million calls since its inception. Call 1-866-NY-QUITS (1-866-697-8487). Roswell Park was the first health care facility in Western New York to go entirely smoke-free.
The Spiritual Care Department at Roswell Park is an interfaith department supporting the concept of holistic medicine. This concept recognizes the integration of spiritual, emotional, social, psychological and physical care as necessary for the health of the whole person. Working collaboratively with other health care professionals, chaplains provide spiritual care to all persons in the Institute regardless of religious affiliation.