Advance Blood Draw
Reduce the time you spend waiting at your next scheduled appointment — get your lab work and radiology tests done in advance. Roswell Park offers various lab work locations! Choose from three Roswell Park locations, or take advantage of our partnership with Catholic Health System, which allows you to select from three additional suburban locations. Schedule now in your Care Center or call 1-800-ROSWELL (1-800-767-9355).
Assessment and Treatment Center
The Roswell Park Assessment and Treatment Center (ATC) is a patient care service that supports our current patients when they are sick with urgent, but non-life threatening symptoms during the day and when our clinics are closed. It is open 24 hours a day, 7 days a week, including holidays.
The ATC is not an emergency room and it does not accept walk-ins. To be seen in the ATC, you must be referred by your Roswell Park physician or the physician-on-call.
If you are experiencing non-life threatening symptoms, you should first call your Roswell Park clinic. If your clinic is closed, call Roswell Park at 716-845-2300 to be evaluated by a Triage Nurse. As always, in the case of a life-threatening emergency, you should always dial 911.
Communication in All Languages
Patients who do not speak English, or who would prefer to speak a language other than English, have easy access to interpreters. Roswell Park contracts with the Language Line, a phone service that provides professional interpretation by certified medical interpreters in more than 170 languages, 24 hours a day.
Non-English-speaking patients can access Language Line services by making arrangements through any member of their health care team or, if off-campus, by calling Roswell Park's Cancer Information Program at 1-800-ROSWELL (1-800-767-9355), available Monday through Friday from 8 a.m.–8 p.m.
Cancer treatments are becoming more and more targeted, so an accurate and comprehensive analysis by a pathologist is critical in determining the best approach.Learn how to read your pathology report.
Good nutrition is especially important while you are receiving cancer care. During your treatment, adequate intake of calories, protein, vitamins and minerals will help you to be strong, maintain your weight, and promote the healing process. Before and after your treatment, a healthy diet based on moderation, variety and balance will help to promote a good immune system, give you energy, and enhance your overall health. Our Nutrition and Food Service team is dedicated to providing nourishing meals and nutrition care to promote quality of life throughout the spectrum of your cancer care experience.
Patient Advisory Council
Created in 2012, Roswell Park’s Patient Advisory Council represents a “culture change” in the way the hospital operates and how it receives feedback from our patients. Patients who join the advisory council become involved with every level of care and are invited to take a hard look at the services and procedures in place at Roswell Park, then provide suggestions for how to make improvements.
If you are interested in joining the Patient Advisory Council, please call Roswell Park’s Department of the Patient and Family Experience at 716-845-8114.
The American Cancer Society and Roswell Park Comprehensive Cancer Center worked together to create a healthcare hospitality program that connects patients and their families with cancer survivors. Dressed in purple shirts, these dedicated volunteers visit clinics throughout the Roswell Park hospital, bringing compassion, understanding, and practical information about Roswell Park resources and supportive services. If you don’t see a Purple Shirt in your clinic and would like to speak to someone, please visit The Resource Center for Patients and Families at Roswell Park, or call the Office of Patient and Family Experience at 716-845-8114.
Social Support & Guidance
Our team of social workers and clinical psychologists work side by side with your medical team to provide individualized assistance and support to you and your family throughout the course of care. Services include:
- Educational programs about cancer
- Emotional support, including support groups and psychotherapy
- Assistance with sick leave and disability
- Arrangement of lodging, transportation or language/interpreter needs
- Linkage with financial assistance programs and other community resources
- Assistance with advance care planning, palliative care and/or hospice referrals as needed
We extend our services to relatives and caregivers, offering psychosocial support as well as assistance with all of the practical considerations necessary to care for someone undergoing cancer treatment.
Family members are welcome to attend support group meetings or they may take advantage of private consultations with our Psychosocial Oncology team by calling 716-845-8022. Consultations are free and confidential.
Roswell Park Cessation Services (RPCS) provides evidence-based, best practice tobacco cessation services to Roswell Park Comprehensive Cancer Center employees, state quitlines, healthplans, and employer sponsored programs.
New York State Smokers’ Quitline
Based at Roswell Park and supported by the New York State Department of Health Tobacco Control Program, the NYS Smokers' Quitline has logged well over one million calls since its inception. Call 1-866-NY-QUITS (1-866-697-8487). Roswell Park was the first health care facility in Western New York to go entirely smoke-free.
Support for Life
We understand the worry and confusion that come with a diagnosis of myelodysplastic syndrome (MDS). In addition to superior medical care and the latest technology, Roswell Park provides a comprehensive menu of services to help you cope with the emotional, financial and day-to-day concerns related to your illness.
Other Resources and Information
An Online Community for Support and Information
To expand care beyond the hospital’s walls and hours of operation, Roswell Park became the first member institution of CancerConnect.com, an online community for people affected by cancer. CancerConnect.com is intended to serve as a source of information for patients, family members and caregivers and as a 24/7 extension of the support networks that are an important resource for cancer survivors, their friends and family.
MDS Support Group
Support groups are one way for patients and their loved ones to find caring support. Led by a trained facilitator, the Myelodysplastic Syndrome Support Group offers psychological support and education for patients and their families, providing the opportunity to ask questions, discuss concerns and learn more about resources at Roswell Park and in the community. Call 716-332-5900 for more information.
Patient & Caregiver Telephone Support Group for Leukemia, Lymphoma, Hodgkin Lymphoma, Myelodysplastic Syndrome or Myeloma
If you are unable to attend the MDS Support Group meetings, please consider this free telephone support group. Registration is required. Contact Coleen Jones, RN, at 716-834-2578, toll-free at 1-800-784-4667.
Resource Center for Patients and Families
Roswell Park’s cancer information specialists at the Resource Center for Patients and Families are uniquely qualified to help locate and evaluate the overwhelming amount of online information. They can help with basic cancer information, advanced medical information, and everything in between. Trained cancer information specialists use easy-to-understand terms to explain medical information and provide each visitor with a thorough and personalized experience.
Location: Hospital-first floor in the Sunflower Café-Conference Room A
Hours: Monday – Friday, 9 a.m. – 4 p.m.
Aplastic Anemia & MDS International FoundationThe Myelodysplastic Syndromes FoundationNational Cancer Institute: General Information About Myelodysplastic SyndromesNational Cancer Institute: Coping with Cancer