Throughout the COVID-19 pandemic, Roswell Park remains safe and open

COVID-19 Information for Patients

NCCN guidelines

View the latest recommendations for cancer patients from the NCCN.

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Cancer doesn’t stop, even during a pandemic. If you have been newly diagnosed, or are experiencing symptoms associated with cancer, we urge you to contact us immediately to request an appointment or set up a virtual visit. Don’t delay your cancer care until life returns to normal. Roswell Park is a safe place to receive your care.

For the safety of our staff, patients and visitors, we continue to require that everyone mask up at Roswell Park.

Cancer doesn’t stop, even during a pandemic. If you have been newly diagnosed, or are experiencing symptoms associated with cancer, we urge you to contact us immediately to request an appointment or set up a virtual visit. Don’t delay your cancer care until life returns to normal. Roswell Park is a safe place to receive your care.

These are unprecedented times, but our extraordinary new protocols are designed to keep you safe. From hand sanitizer to touchless door openers, learn how we are protecting our patients during this time.

Important things to know before your next visit to Roswell Park:

Valet Service will reopen on August 12.
  • Restricted visitation policy - Please read our updated visitor policy for up to date visitor information.
  • Effective Monday, November 14, hospital visiting hours are expanded to 11 a.m. – 8 p.m. every day. Also, hospitalized patients’ four designated visitors may visit on the same day as long as only two visit at the same time and only during visiting hours. 
  • Patients who are experiencing symptoms of illness (fever, cough or difficulty breathing), please call your clinic/provider before your arrival at Roswell Park.
  • Symptom screening upon entry - you will see signs asking you to self-screen for possible symptoms of COVID-19 or exposures to COVID-19.  If you have any of the listed symptoms,  please stop at the Information Desk for further instruction.
  • Patients are also asked about any recent onset of illness (fever, cough or difficulty breathing).
  • If you had a COVID-19 vaccine outside of Roswell Park, your care team needs to see your vaccination card. Please upload your vaccination card on your patient portal or bring your COVID-19 vaccination card with you to your next appointment. We must see a valid COVID-19 vaccination card in order to update your record
  • If you had the vaccine at Roswell Park, you will find a digital copy of your vaccine card within your MyRoswell portal. Click on the “Health” tab at the top of your portal, then “Immunizations”
  • VALET OPEN:  Our Parking & Transportation Team has developed thorough safety protocols that will allow this important patient service to return.
    • Hours for Valet Service are 5:45 a.m. to 7 p.m. Monday through Friday (excluding holidays).
    • Wheelchair assistance will remain available on the third floor of the parking garage for those who do not wish to use valet.
    • Valet prices will remain $5 for patients ($1 more than reduced parking garage rate for patients) and $10 for visitors/non-patients.
    • Drop-off for other vehicles (i.e. taxi cabs and other transportation services) will remain at the front circle for the time being. This will be re-evaluated based on valet volume, which is expected to ramp up slowly.
  • If you have an upcoming appointment that your care team feels should be offered as a virtual visit, they will be contacting you directly.
  • If you are coming to the hospital, please be honest about your symptoms as you will not be denied treatment but necessary precautions are needed to be placed. Please call your clinic ahead of time.
  • Try not to arrive extra early for your appointment in order to avoid unnecessary waiting time in our public reception areas. Arriving to your clinic 15 minutes prior to your appointment should give you enough time to check in. We have also created additional waiting areas to help you maintain a comfortable physical distance from others, if needed.

Virtual visits

Depending on your diagnosis, types of treatment, current disease status and other medical conditions, you may be eligible for a virtual visit with your Roswell Park provider. Instead of coming to campus for a traditional face-to-face appointment, you will connect by video chat.

You do not need to call to find out if you’re eligible for a virtual visit. If this is an option for you, your Roswell Park providers will let you know directly. 

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Patient Webinars

Ask the Experts: Patient Webinars

Watch on-demand videos featuring Roswell Park experts answering your questions!

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What you can do:

  • Please be sure that your information on our patient portal is up to date. We will continue to communicate with our patients by email if the need arises.
  • Follow Roswell Park on social media (FacebookTwitter) for important reminders and updates.
  • As with other infectious diseases, we recommend regular hand washing and use of proper infection prevention measures to avoid transmission of disease.
  • As this is a rapidly evolving situation, we will post regular updates about the impact of the virus on our patient and visitor policies. Check the web pages before any upcoming appointments.
  • If there are any specific questions regarding your visit to Roswell Park, call your clinic or 1-800-ROSWELL (1-800-767-9355).