COVID-19 Information for Patients

Roswell Park President & CEO Dr. Candace Johnson provides an update about the rising COVID cases across Western NY. Read Transcript
Watch our 30-minute special on "Cancer During COVID-19."

Cancer doesn’t stop, even during a pandemic. If you have been newly diagnosed, or are experiencing symptoms associated with cancer, we urge you to contact us immediately to request an appointment or set up a virtual visit. Don’t delay your cancer care until life returns to normal. Roswell Park is a safe place to receive your care.

These are unprecedented times, but our extraordinary new protocols are designed to keep you safe. From hand sanitizer to touchless door openers, learn how we are protecting our patients during this time.

Important things to know before your next visit to Roswell Park:

  • COVID-19 vaccine distribution: We will send our patients information about how to receive the vaccine as soon as it becomes available. Please do not contact your doctor at this time to schedule a vaccine appointment. In the meantime, you can visit our COVID-19 vaccine page for videos on the science, safety and efficacy of the vaccines, as well as a developing list of frequently asked questions.
    • If you believe you are eligible and have not yet been scheduled for vaccination at Roswell Park, you are encouraged to schedule an appointment at a community vaccination site outside of Roswell Park. The most important thing is that you get vaccinated and protected from COVID-19 — do not wait for an appointment at Roswell Park if you have an earlier opportunity to get the vaccine.
  • Restricted Visitation policy - No one who is sick or suspected or confirmed to have COVID-19 should visit. Visitors arriving from out-of-state or who have traveled out-of-state in the last 14 days may be restricted. Please read our updated visitor policy for the latest visitor information.
  • Patients who are experiencing symptoms of illness (fever, cough or difficulty breathing), please call your clinic/provider before your arrival at Roswell Park.
  • Patients coming from a noncontiguous state or who have traveled to such a state within the prior 14 days need to complete drive-up COVID-19 testing at Roswell Park the day prior to their office visit. Please call your Roswell Park clinic/provider before arriving for your appointment if you have not been scheduled for testing.
  • Patients are also asked about any recent onset of illness (fever, cough or difficulty breathing).
  • VALET OPEN:  Our Parking & Transportation Team has developed thorough safety protocols that will allow this important patient service to return.
  • Valet Service will reopen on August 12.
    • Hours for Valet Service are 5:45 a.m. to 7 p.m. Monday through Friday (excluding holidays).
    • Wheelchair assistance will remain available on the third floor of the parking garage for those who do not wish to use valet.
    • Valet prices will remain $5 for patients ($1 more than reduced parking garage rate for patients) and $10 for visitors/non-patients.
    • Drop-off for other vehicles (i.e. taxi cabs and other transportation services) will remain at the front circle for the time being. This will be re-evaluated based on valet volume, which is expected to ramp up slowly.
  • A single entrance will be used for patients and visitors, where a basic health screening will take place.
    • All other doors will be locked to non-employees.
    • Visitors who are sick should stay home and will not be permitted entry.
    • Radiation Medicine patients can be dropped off in the Radiation Medicine Lot, but will need to cross Kaminski Park to enter through the main hospital entrance.
    • The bridge from the Roswell Park ramp will remain open, but the bridge to and from Buffalo General Medical Center will be closed.
  • If you have an upcoming appointment that your care team feels should be offered as a virtual visit, they will be contacting you directly.
  • If you are coming to the hospital, please be honest about your symptoms as you will not be denied treatment but necessary precautions are needed to be placed. Please call your clinic ahead of time.
  • Try not to arrive extra early for your appointment in order to avoid unnecessary waiting time in our public reception areas. Arriving to your clinic 15 minutes prior to your appointment should give you enough time to check in. We have also created additional waiting areas to help you maintain a comfortable physical distance from others, if needed.

COVID-19 Testing at Roswell Park

Roswell Park is not testing the public for COVID-19. If you are a patient of Roswell Park, your medical team could order you to be tested, but the public cannot walk into Roswell Park for testing. We are proactively testing all of our patients prior to any surgery, hospital admission and many procedures as a safeguard against serious complications that could occur if an infection is present. Please read our FAQs for more information.

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Virtual Visits

Depending on your diagnosis, types of treatment, current disease status and other medical conditions, you may be eligible for a virtual visit with your Roswell Park provider. Instead of coming to campus for a traditional face-to-face appointment, you will connect by video chat.

You do not need to call to find out if you’re eligible for a virtual visit. If this is an option for you, your Roswell Park providers will let you know directly. 

Learn more

Event Cancellations

Patient Webinars

Ask the Experts: Patient Webinars

Watch on-demand videos featuring Roswell Park experts answering your questions!

Learn More

To protect our community and patients, Roswell Park events scheduled in the near future are canceled or postponed. Some may be held virtually, and this would be communicated by the event organizer. Please watch for updates on this page and from organizers of events you planned to attend.

What you can do:

  • Please be sure that your information on our patient portal is up to date. We will continue to communicate with our patients by email if the need arises.
  • Wear a mask! Roswell Park is part of an ongoing effort to encourage people to #MaskUp to overcome this pandemic.
  • Follow Roswell Park on social media (FacebookTwitter) for important reminders and updates.
  • As with other infectious diseases, we recommend regular hand washing and use of proper infection prevention measures to avoid transmission of disease.
  • As this is a rapidly evolving situation, we will post regular updates about the impact of the virus on our patient and visitor policies to this page. Check the web page before any upcoming appointments.
  • If there are any specific questions regarding your visit to Roswell Park, call your clinic or 1-800-ROSWELL (1-800-767-9355). 

Were you potentially exposed to COVID-19?

View and download our guidelines on what you should do.

Next Steps