Our staff is taking every precaution during the COVID-19 outbreak

Restricted Visitation Policy During COVID-19 Pandemic

COVID-19 Visitation Guide
COVID-19 Visitor Policy

Please read our updated policy, effective December 6.

Download our Visitation Quick Guide


Starting Dec. 6, visitors coming to see inpatients admitted to Roswell Park must show proof of vaccination for COVID-19.

Unvaccinated visitors coming to see inpatients will need to provide proof of a negative polymerase-chain-reaction (PCR) test taken within the past 72 hours to the screener. Exceptions will be granted only in rare cases where unusual circumstances are present.  

These protocols are necessary to protect Roswell Park’s patients, who have weakened immune systems and are at risk for severe impacts if exposed to the virus that causes COVID-19, and they come at a time when hospitals in our region are at or near capacity because of record numbers of COVID-19 cases. 

Thank you for your cooperation and for all your efforts to keep our campus and community safe! For more information, please see the "Inpatient visitor guidelines" section below.

Any modifications to the visitor policy will be updated on this page. You are encouraged to read the visitor policy fully and carefully before every visit. Roswell Park does not discriminate against visitors based on race, age, sex, gender, sexual orientation, gender identity, religion, nationality or disability.

For the safety of our staff, patients and visitors, we continue to require that everyone mask up at Roswell Park.

We must continue to protect our most vulnerable patients and we appreciate everyone’s continued cooperation with the important public health measures of masking and physical distancing while at Roswell Park. We remain confident that the continued rollout of the vaccines and growing data about their impact will keep us inching forward toward resuming our normal lives.

Inpatient visitor guidelines

The details below outline the guidelines for patients and their visitors for the protection of our providers, staff, patients and visitors — a priority we have diligently maintained throughout the pandemic through strict and prudent safety protocols.

Inpatient visiting hours and requirements

Inpatients may designate two visitors, with only one visitor allowed per day during visiting hours.

Hospital visiting hours are noon – 6 p.m. every day, including weekends and holidays. All visitors must arrive before 5 p.m.

NEW: Effective Dec. 6, 2021, visitors coming to see admitted Roswell Park inpatients:

  • Must present proof of being vaccinated against COVID-19, such as the CDC COVID-19 Vaccination Record Card (paper or electronic copy) or a New York State Excelsior Pass.
  • A visitor who is unvaccinated may provide proof of a negative polymerase-chain reaction (PCR)test taken within the past 72 hours to the screener
  • If proof of vaccination or negative PCR test is not presented upon screening, caregivers or visitors will not be allowed to enter Roswell Park facilities.

Please note: Visitation is not possible for patients who are under COVID-19 precautions because they have or are being assessed for COVID-19.Exceptions will be granted only in rare cases where unusual circumstances are present.

Visitors from out of state/country

  • Asymptomatic visitors entering New York from another U.S. state or territory, or from Canada by land, may be allowed to visit. 
  • Out-of-state/country visitors visiting Roswell Park inpatients must also meet the additional requirements regarding COVID-19 vaccination or testing noted on this page.
  • Asymptomatic visitors arriving from an international location, with the exception of visitors arriving by land from Canada, must comply with all current New York State recommendations for testing and quarantine before they may visit. 

Ambulatory/Outpatient Guidelines

Visitors and outpatients should arrive for entry screening together

For the safety of all who come to our campus, Roswell Park patients coming for outpatient appointments may have one visitor only. Visitors accompanying outpatients must go through entry symptom screening (inside the hospital main entrance) at the same time as the patient they are accompanying. While we regret any inconvenience, this is necessary to ensure the safety of all who come to our campus.

  • One individual may accompany a patient to outpatient appointments or procedures. However, patients, if capable, are encouraged to come alone to scheduled, routine visits such as blood tests or radiology exams. 
  • If an outpatient surgery or procedure is going to be less than two hours, the family member or support person will be allowed to stay in the ambulatory surgery waiting areas. 
  • If an outpatient surgery or procedure is expected to be greater than two hours, the family member or support person will be asked to leave while the patient undergoes the surgery/procedure. Upon completion of the surgery/procedure, the family member or support person will be called back to speak with the surgeon and pick up the patient once he or she is cleared for discharge.
  • For a patient that will be admitted to the hospital, the family member or support person will be asked to leave while the patient undergoes the surgery/procedure.  The family member or support person has the option to return to the hospital to speak with the surgeon upon the completion of the surgery/procedure or he/she can choose to receive a phone call from the surgeon.
  • Support persons under the age of 18 are not allowed.
  • Individuals age 70 years or older, are not encouraged to be support persons at this time due to increased risk of COVID-19 infection.

Requirements for ALL individuals accompanying patients in the CSC Infusion Center

  • Infusion Center waiting room must be for patient use only. Visitors will need to wait in other designated areas of the hospital either with the patient or alone until the treatment room is ready; staff can call visitor once patient is seated using a cell phone number provided at check in.
  • One visitor allowed with the patient – no exceptions.
  • Visitors must stay with the patient and not be circulating in the chemo clinic area.
  • Visitors are not allowed to eat while in the Infusion Center. 

Let's Start to Heal

We trust fact-based research that shows us getting vaccinated will help stop the spread of COVID-19. Get more information about the COVID-19 vaccines, and stay informed.

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