All visitors and staff will be required to wear approved facemasks.

Restricted Visitation Policy During COVID-19 Pandemic

To protect our patients, visitors and staff from COVID-19, Roswell Park is limiting visitors in both the hospital and ambulatory/outpatient areas.

  • All patients and visitors will be screened for symptoms at the front entrance of the hospital.
  • No one who is sick or suspected or confirmed to have COVID-19 may visit.  
  • Patients and visitors are required to wear masks and should practice scrupulous hand hygiene.

Inpatient Visitor Guidelines

No inpatient visitors are allowed, with the following exceptions:

  • Pediatric inpatients may designate two support people, but only one support person may be present at a time at the patient’s bedside.
  • Inpatients for whom a support person is deemed medically necessary, including patients with intellectual and/or developmental disabilities and patients with cognitive impairments including dementia, may designate two support people, but only one support person may be present at a time. In the event the patient is a parent of a minor child, one adult family member and one child may be permitted at the patient bedside.
  • Support person(s) can be the patient’s family, caregiver, legal representative or another person they chose.
  • Individuals age 70 years or older, are not encouraged to be support persons at this time due to increased risk of COVID-19 infection.
  • The support person of a patient with confirmed or suspected COVID-19 should:
    • Wear a surgical or procedure mask throughout their time in the hospital,
    • Practice scrupulous hand hygiene,
    • Remain in the patient’s room except for entrance and exit from the hospital; and
    • While in the room, a gown and gloves should be worn to prevent the person’s hands or clothes from becoming contaminated. Eye protection should be worn while in the room if available.

Note: Inpatient visitors must stay in the patient’s room for the duration of the visit.

Hospital Visitation Pilot Program in Effect May 26 through June 9, 2020

Roswell Park is one of 20 hospitals across New York State participating in a Hospital Visitation Pilot Program. After the successful efforts of New Yorkers to flatten the curve and reduce transmission of COVID-19, the New York State Department of Health recognizes the need for sustainable hospital visitation policies for the next phase of the pandemic. The pilot aims to continue to ensure a safe environment of care while permitting expanded, but still limited, visitation.

Roswell Park welcomed the opportunity to participate in this pilot program as we recognize that the separation of cancer patients and their loved ones during a hospitalization can cause significant stress and anxiety.

The details below outline the guidelines that will be followed by patients and their visitors participating in the program for the protection of our providers, staff, patients and visitors — a priority we have diligently maintained throughout the pandemic through strict and prudent safety protocols.

Inpatients will be allowed one daily visitor during the designated visiting hours of 4 p.m. to 6 p.m. throughout the duration of the two-week pilot, May 26 – June 9.

Who Can Visit?

Your one daily visitor:

  • Must be over the age of 18. Visitors age 70 or older are discouraged due to increased risk of COVID-19 infection.
  • Can be a family member, caregiver, legal representative or other person of your choosing.
  • Will not be permitted if:
    • They have ever been diagnosed with COVID-19 and cannot present documentation of a subsequent negative COVID-19 diagnostic test.
    • They have had close contact with someone suspected of or positive for COVID-19 within the last 14 days
    • They screen positive for COVID-19 symptoms at the front entrance screening

When Can They Visit?

  • Every day from May 26, 2020, to June 9, 2020, during the hours of 4 p.m. to 6 p.m. only.
  • Any extensions of this timeline will be announced, and we reserve the right to modify or cancel the program at any time.
  • This is for the visitation of inpatients only. Our current policy of allowing one person to accompany you on outpatient visits is still in effect, as detailed below.

How Do They Visit?

  • Inpatients will be asked to identify their visitor for the day each morning.
  • The name of your visitor will be provided daily to our front entrance screening staff to confirm their identity upon each visit.
  • Your visitor will be given a permanent wristband that will have to be worn in order to visit. They will receive their wristband at their initial visit at the front entrance screening.
  • Visitor must go through front entrance screening before proceeding directly to check in at the nursing station on patient's floor for additional screening and education on safety protocols.
  • Your visitor must stay in your room. They are not permitted in any public waiting areas of the hospital, including the cafeteria.
  • Visitors must abide by all safety requirements, including:
    • Wearing of face masks and other personal protective equipment (PPE) as required. PPE will be provided by Roswell Park.
    • Screening for COVID-19 symptoms at the front entrance upon every visit
    • Practicing social distancing of at least six feet from others, including the patient they are visiting
    • Practicing meticulous hand hygiene

Exceptions to the Hospital Visitation Pilot Program

  • Pediatric inpatients may designate two support people, but only one support person may be present at a time at the patient’s bedside.
  • Inpatients for whom a support person is deemed medically necessary, including patients with intellectual and/or developmental disabilities and patients with cognitive impairments including dementia, may designate two support people, but only one support person may be present at a time. In the event the patient is a parent of a minor child, one adult family member and one child may be permitted at the patient bedside.
  • Patients in imminent end-of-life situations may have visitation by designated support individuals. The patient and/or family/caregiver should designate two support people. In end-of-life situations, where essential goals of care decisions are medically necessary, the designated support people will be permitted to visit. These essential visitations will be approved and managed through the Palliative Care Service.

Ambulatory/Outpatient Guidelines

  • One individual may accompany a patient to outpatient appointments or procedures, but visitors are not allowed in the Clinical Sciences Center Infusion Center or 7 North Clinical Research and Infusion Unit.
  • If an outpatient surgery or procedure is going to be less than two hours, the family member or support person will be allowed to stay in the ambulatory surgery waiting areas. 
  • If an outpatient surgery or procedure is expected to be greater than two hours, the family member or support person will be asked to leave while the patient undergoes the surgery/procedure. Upon completion of the surgery/procedure, the family member or support person will be called back to speak with the surgeon and pick up the patient once he or she is cleared for discharge.
  • For a patient that will be admitted to the hospital, the family member or support person will be asked to leave while the patient undergoes the surgery/procedure.  The family member or support person has the option to return to the hospital to speak with the surgeon upon the completion of the surgery/procedure or he/she can choose to receive a phone call from the surgeon.
  • Visitors under the age of 18 are not allowed.
  • Individuals age 70 years or older, are not encouraged to be support persons at this time due to increased risk of COVID-19 infection.