Our staff is taking every precaution during the COVID-19 outbreak

Restricted Visitation Policy During COVID-19 Pandemic

OUR INPATIENT VISITOR POLICY IS CHANGING AS OF NOV. 23. PLEASE READ BELOW FOR FURTHER DETAIL. 

To protect our patients, visitors and staff from COVID-19, Roswell Park is limiting visitors in both the hospital and ambulatory/outpatient areas.

  • Visitors of inpatients who have traveled out of state within the last 14 days will not be allowed to visit, unless the patient situation falls within one of the allowable exceptions. 
  • Visitors with out-of-state travel who are accompanying outpatients must comply with current New York State travel advisory guidelines. If they are required to be under quarantine based on these guidelines, they will not be permitted entry.
  • All patients and visitors are screened for symptoms and recent travel at the front entrance of the hospital.
  • No one who is sick or suspected or confirmed to have COVID-19 may visit.  
  • Patients and visitors are required to wear masks when they enter the hospital and should practice scrupulous hand hygiene.
  • Approved visitors must show a valid ID to be permitted entry.

Any modifications to the visitor policy will be updated on this page. You are encouraged to read the visitor policy fully and carefully before every visit.


Inpatient Visitor Guidelines

The details below outline the guidelines for patients and their visitors for the protection of our providers, staff, patients and visitors — a priority we have diligently maintained throughout the pandemic through strict and prudent safety protocols.

NEW POLICY EFFECTIVE NOV 23: Inpatients are allowed to designate one visitor for the duration of their hospital admission. The one designated visitor may visit only during visiting hours:

  • Weekdays: 3 p.m. to 6 p.m.
  • Weekends and holidays: 11 a.m. to 2 p.m.

Upcoming Holidays

2020
December 24, 25 & 26 (Christmas)
December 31 (New Year’s Eve)

2021
January 1 (New Year’s Day)
February 15 (Presidents’ Day)
May 31 (Memorial Day)
June 19 (Juneteenth)
July 4 & 5 (Independence Day)
September 6 (Labor Day)
November 25 & 26 (Thanksgiving)
December 24, 25 & 26 (Christmas)
December 31 (New Years Eve)

Who Can Visit?

  • Must be over the age of 18. Visitors age 70 or older are discouraged due to increased risk of COVID-19 infection.
  • Can be a family member, caregiver, legal representative or other person of your choosing.
  • Will not be permitted if:
    • They have been diagnosed with COVID-19 and cannot present documentation that 20 days has passed since their initial positive test result.
    • They have had close contact with someone suspected of or positive for COVID-19 within the last 14 days
    • They screen positive for COVID-19 symptoms at the front entrance screening
    • They have traveled within the last 14 days outside of New York State

How Do They Visit?

  • Inpatients are allowed to designate one visitor at time of admission or readmission. 
  • The name of your visitor can be logged on the Visitor Dashboard of your MyRoswell Patient Portal. (Click on Preferences, then visitors)
  • Approved visitor must show a valid ID to be permitted entry and must wear a photo ID badge throughout their visit. They will receive their wristband at their initial visit at the front entrance screening.
  • Visitor may not enter hospital before visiting hours, and cannot visit outside of visiting hours. Visitor cannot stay overnight.
  • If a patient is unable to provide the names of their visitor, the patient’s next of kin or health care proxy will be allowed
  • Visitor must go through front entrance screening before proceeding directly to check in at the nursing station on patient's floor for additional screening and education on safety protocols.
  • Visitor must stay in patient's room. They are not permitted in any public areas of the hospital, including the cafeteria and waiting rooms.
  • Visitor is not allowed to eat while in patient's room.
  • Visitors must abide by all safety requirements, including:
    • Wearing of face masks and other personal protective equipment (PPE) as required. PPE will be provided by Roswell Park.
    • Screening for COVID-19 symptoms at the front entrance upon every visit
    • Practicing social distancing of at least six feet from others, including the patient they are visiting
    • Practicing meticulous hand hygiene

Exceptions to the Hospital Visitation Pilot Program

If your or your loved one's situation falls into any of the below categories, please speak with your care team for additional information. 

  • Pediatric inpatients
  • Inpatients for whom a support person is deemed medically necessary, including patients with intellectual and/or developmental disabilities and patients with cognitive impairments including dementia
  • Patients in imminent end-of-life situations. These essential visitations will be approved and managed through the Palliative Care Service.
  • Visitors for whom a support person has been determined to be essential for their safe transportation and visitation of the hospitalized patient.

Ambulatory/Outpatient Guidelines

  • One individual may accompany a patient to outpatient appointments or procedures.
  • If an outpatient surgery or procedure is going to be less than two hours, the family member or support person will be allowed to stay in the ambulatory surgery waiting areas. 
  • If an outpatient surgery or procedure is expected to be greater than two hours, the family member or support person will be asked to leave while the patient undergoes the surgery/procedure. Upon completion of the surgery/procedure, the family member or support person will be called back to speak with the surgeon and pick up the patient once he or she is cleared for discharge.
  • For a patient that will be admitted to the hospital, the family member or support person will be asked to leave while the patient undergoes the surgery/procedure.  The family member or support person has the option to return to the hospital to speak with the surgeon upon the completion of the surgery/procedure or he/she can choose to receive a phone call from the surgeon.
  • Visitors under the age of 18 are not allowed.
  • Individuals age 70 years or older, are not encouraged to be support persons at this time due to increased risk of COVID-19 infection.

Requirements for ALL individuals accompanying patients in the CSC Infusion Center

  • Infusion Center waiting room must be for patient use only. Visitors will need to wait in other designated areas of the hospital either with the patient or alone until the treatment room is ready; staff can call visitor once patient is seated using a cell phone number provided at check in.
  • One visitor allowed with the patient – no exceptions.
  • Visitors must stay with the patient and not be circulating in the chemo clinic area.
  • Visitors are not allowed to eat while in the Infusion Center.