Our staff is taking every precaution during the COVID-19 outbreak

Restricted Visitation Policy During COVID-19 Pandemic


To protect our patients, visitors and staff from COVID-19, Roswell Park is limiting visitors in both the hospital and ambulatory/outpatient areas.

  • All patients and visitors are screened for symptoms and recent international travel at the front entrance of the hospital.
  • No one who is sick or suspected or confirmed to have COVID-19 may visit or accompany an outpatient.   
  • Patients and visitors are required to wear masks when they enter the hospital and should practice scrupulous hand hygiene.

Any modifications to the visitor policy will be updated on this page. You are encouraged to read the visitor policy fully and carefully before every visit. Roswell Park does not discriminate against visitors based on race, age, sex, gender, sexual orientation, gender identity, religion, nationality or disability.

For the safety of our staff, patients and visitors, we continue to require that everyone mask up at Roswell Park.

While we continue to be encouraged by the science and the new CDC recommendations released May 13, 2021, that allow vaccinated individuals to put down their masks in most settings, this does not apply in hospitals and healthcare settings at this time. We must continue to protect our most vulnerable patients and we appreciate everyone’s continued cooperation with the important public health measures of masking and physical distancing while at Roswell Park. We remain confident that the continued rollout of the vaccines and growing data about their impact will keep us inching forward toward resuming our normal lives.

Inpatient visitor guidelines

The details below outline the guidelines for patients and their visitors for the protection of our providers, staff, patients and visitors — a priority we have diligently maintained throughout the pandemic through strict and prudent safety protocols.

Inpatient Visiting Hours Expanding

Hospital visiting hours are expanding to noon – 6 p.m. every day, including weekends and holidays.

Inpatients may designate two visitors, with only one visitor allowed per day during visiting hours. Importantly, all visitors must arrive before 5 p.m. 

There are no changes to the visitation exceptions at this time.

Exceptions to the Hospital Visitation Policy

If your or your loved one's situation falls into any of the below categories, please speak with your nursing care team for additional information. 

  • Pediatric inpatients (21 years of age or younger)
  • Inpatients for whom a support person is deemed medically necessary, including patients with intellectual and/or developmental disabilities and patients with cognitive impairments including dementia
  • Patients in imminent end-of-life situations. These essential visitations will be approved and managed through the Palliative Care Service.

Visitors from out of state

  • Asymptomatic visitors entering New York from another U.S. state or territory, or from Canada by land, are allowed to visit. 
  • Asymptomatic visitors arriving from an international location, with the exception of visitors arriving by land from Canada, must comply with all current New York State recommendations for testing and quarantine before they may visit. 

Ambulatory/Outpatient Guidelines

Visitors and outpatients should arrive for entry screening together

For the safety of all who come to our campus, Roswell Park patients coming for outpatient appointments may have one visitor only. Effective September 6, visitors must go through entry symptom screening (inside the hospital main entrance) at the same time as the patient they are accompanying. While we regret any inconvenience, this is necessary to ensure the safety of all who come to our campus.

  • One individual may accompany a patient to outpatient appointments or procedures. However, patients, if capable, are encouraged to come alone to scheduled, routine visits such as blood tests or radiology exams. 
  • If an outpatient surgery or procedure is going to be less than two hours, the family member or support person will be allowed to stay in the ambulatory surgery waiting areas. 
  • If an outpatient surgery or procedure is expected to be greater than two hours, the family member or support person will be asked to leave while the patient undergoes the surgery/procedure. Upon completion of the surgery/procedure, the family member or support person will be called back to speak with the surgeon and pick up the patient once he or she is cleared for discharge.
  • For a patient that will be admitted to the hospital, the family member or support person will be asked to leave while the patient undergoes the surgery/procedure.  The family member or support person has the option to return to the hospital to speak with the surgeon upon the completion of the surgery/procedure or he/she can choose to receive a phone call from the surgeon.
  • Support persons under the age of 18 are not allowed.
  • Individuals age 70 years or older, are not encouraged to be support persons at this time due to increased risk of COVID-19 infection.

Requirements for ALL individuals accompanying patients in the CSC Infusion Center

  • Infusion Center waiting room must be for patient use only. Visitors will need to wait in other designated areas of the hospital either with the patient or alone until the treatment room is ready; staff can call visitor once patient is seated using a cell phone number provided at check in.
  • One visitor allowed with the patient – no exceptions.
  • Visitors must stay with the patient and not be circulating in the chemo clinic area.
  • Visitors are not allowed to eat while in the Infusion Center. 

Let's Start to Heal

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