All visitors and staff will be required to wear approved facemasks.

Restricted Visitation Policy During COVID-19 Pandemic

To protect our patients, visitors and staff from COVID-19, Roswell Park is limiting visitors in both the hospital and ambulatory/outpatient areas.

  • All patients and visitors are screened for symptoms and recent travel at the front entrance of the hospital.
  • No one who is sick or suspected or confirmed to have COVID-19 may visit.  
  • No one may visit who has returned within the last 14 days from one of the restricted states under the New York State Travel Advisory. The list of states changes frequently. For more information and the list of states currently included, please click here to visit the New York State website
  • Patients and visitors are required to wear masks and should practice scrupulous hand hygiene.
  • Approved visitors must show a valid ID to be permitted entry.
  • If a patient is unable to provide the names of their two approved visitors, the patient’s next of kin or health care proxy will be allowed.

Inpatient Visitor Guidelines

Any modifications to the visitor policy will be updated on this page. You are encouraged to check this page for updates before visiting.

The details below outline the guidelines for patients and their visitors for the protection of our providers, staff, patients and visitors — a priority we have diligently maintained throughout the pandemic through strict and prudent safety protocols.

Inpatients are allowed to designate two visitors for the duration of their hospital admission. Only one of the designated visitors may visit per day, and only during visiting hours:

  • Weekdays: 3 p.m. to 6 p.m.
  • Weekends and holidays: 11 a.m. to 2 p.m.

Who Can Visit?

Your one daily visitor:

  • Must be over the age of 18. Visitors age 70 or older are discouraged due to increased risk of COVID-19 infection.
  • Can be a family member, caregiver, legal representative or other person of your choosing.
  • Will not be permitted if:
    • They have ever been diagnosed with COVID-19 and cannot present documentation that 20 days has passed since their positive test result.
    • They have had close contact with someone suspected of or positive for COVID-19 within the last 14 days
    • They screen positive for COVID-19 symptoms at the front entrance screening
    • They have traveled within the last 14 days to one of the states with high rate of community spread of COVID-19 as defined by the New York State Incoming Travel Advisory

When Can They Visit?

  • During the weekday hours of 3 p.m. to 6 p.m. and weekend/holiday hours of 11 a.m. to 2 p.m. only.
  • This is for the visitation of inpatients only. Our current policy of allowing one person to accompany you on outpatient visits is still in effect, as detailed below.

How Do They Visit?

  • Inpatients are allowed to designate two visitors. 
  • The names of your visitors can be logged on the Visitor Dashboard of your MyRoswell Patient Portal. (Click on Preferences, then visitors)
  • Approved visitors must show a valid ID to be permitted entry
  • If a patient is unable to provide the names of their two approved visitors, the patient’s next of kin or health care proxy will be allowed
  • Your visitor will be given a permanent wristband that will have to be worn in order to visit. They will receive their wristband at their initial visit at the front entrance screening.
  • Visitor must go through front entrance screening before proceeding directly to check in at the nursing station on patient's floor for additional screening and education on safety protocols.
  • Your visitor must stay in your room. They are not permitted in any public waiting areas of the hospital, including the cafeteria.
  • Visitors must abide by all safety requirements, including:
    • Wearing of face masks and other personal protective equipment (PPE) as required. PPE will be provided by Roswell Park.
    • Screening for COVID-19 symptoms at the front entrance upon every visit
    • Practicing social distancing of at least six feet from others, including the patient they are visiting
    • Practicing meticulous hand hygiene

Exceptions to the Hospital Visitation Pilot Program

  • Pediatric inpatients may designate two support people, but only one support person may be present at a time at the patient’s bedside.
  • Inpatients for whom a support person is deemed medically necessary, including patients with intellectual and/or developmental disabilities and patients with cognitive impairments including dementia, may designate two support people, but only one support person may be present at a time. In the event the patient is a parent of a minor child, one adult family member and one child may be permitted at the patient bedside.
  • Patients in imminent end-of-life situations may have visitation by designated support individuals. The patient and/or family/caregiver should designate two support people. In end-of-life situations, where essential goals of care decisions are medically necessary, the designated support people will be permitted to visit. These essential visitations will be approved and managed through the Palliative Care Service.

Ambulatory/Outpatient Guidelines

  • One individual may accompany a patient to outpatient appointments or procedures, but visitors are not allowed in the Clinical Sciences Center Infusion Center.
  • If an outpatient surgery or procedure is going to be less than two hours, the family member or support person will be allowed to stay in the ambulatory surgery waiting areas. 
  • If an outpatient surgery or procedure is expected to be greater than two hours, the family member or support person will be asked to leave while the patient undergoes the surgery/procedure. Upon completion of the surgery/procedure, the family member or support person will be called back to speak with the surgeon and pick up the patient once he or she is cleared for discharge.
  • For a patient that will be admitted to the hospital, the family member or support person will be asked to leave while the patient undergoes the surgery/procedure.  The family member or support person has the option to return to the hospital to speak with the surgeon upon the completion of the surgery/procedure or he/she can choose to receive a phone call from the surgeon.
  • Visitors under the age of 18 are not allowed.
  • Individuals age 70 years or older, are not encouraged to be support persons at this time due to increased risk of COVID-19 infection.