Our staff is taking every precaution during the COVID-19 outbreak

Restricted Visitation Policy During COVID-19 Pandemic


To protect our patients, visitors and staff from COVID-19, Roswell Park is limiting visitors in both the hospital and ambulatory/outpatient areas.

  • All patients and visitors are screened for symptoms and recent travel at the front entrance of the hospital.
  • No one who is sick or suspected or confirmed to have COVID-19 may visit or accompany an outpatient.   
  • Patients and visitors are required to wear masks when they enter the hospital and should practice scrupulous hand hygiene.

Any modifications to the visitor policy will be updated on this page. You are encouraged to read the visitor policy fully and carefully before every visit.

Inpatient Visitor Guidelines

The details below outline the guidelines for patients and their visitors for the protection of our providers, staff, patients and visitors — a priority we have diligently maintained throughout the pandemic through strict and prudent safety protocols.

Effective March 31, 2021, hospital visiting hours are expanded to include Sundays from 11 a.m. – 2 p.m. Current visiting hours are now:

  • Monday and Wednesday: 2 – 6 p.m.*
  • Saturday, Sunday and holidays: 11 a.m. – 2 p.m.

*All visitors on Mondays and Wednesdays should arrive before 5 p.m. Front-entrance COVID-19 screening closes at 5 p.m. 

The following holidays will be the only holidays during which holiday visiting hours (11 a.m. - 2 p.m.) are enforced:

  • May 31 (Memorial Day)
  • June 19 (Juneteenth)
  • July 4 & 5 (Independence Day)
  • September 6 (Labor Day)
  • November 25 & 26 (Thanksgiving)
  • December 24, 25 & 26 (Christmas)
  • December 31 (New Year’s Eve)

Patients with COVID-19 or suspected to have COVID-19 may not have visitors. 

Exceptions to the Hospital Visitation Policy

If your or your loved one's situation falls into any of the below categories, please speak with your nursing care team for additional information. 

  • Pediatric inpatients (21 years of age or younger)
  • Inpatients for whom a support person is deemed medically necessary, including patients with intellectual and/or developmental disabilities and patients with cognitive impairments including dementia
  • Patients in imminent end-of-life situations. These essential visitations will be approved and managed through the Palliative Care Service.

Visitors from out of state

Additional modifications have been made to our visitor policy to reflect today’s  New York State travel advisory changes in regards to out-of-state visitors.

  • Asymptomatic visitors entering New York from another U.S. state or territory are now allowed to visit. 
  • Asymptomatic visitors arriving from an international location must comply with all current  CDC requirements for testing and quarantine before they may visit. This currently requires either quarantine for 7 days with a test 3-5 days after travel, or quarantine for the full 10 days without a test.

All visitors must comply with all other requirements of the  Restricted Visiting Policy.

Ambulatory/Outpatient Guidelines

  • One individual may accompany a patient to outpatient appointments or procedures. However, patients, if capable, are encouraged to come alone to scheduled, routine visits such as blood tests or radiology exams. 
  • If an outpatient surgery or procedure is going to be less than two hours, the family member or support person will be allowed to stay in the ambulatory surgery waiting areas. 
  • If an outpatient surgery or procedure is expected to be greater than two hours, the family member or support person will be asked to leave while the patient undergoes the surgery/procedure. Upon completion of the surgery/procedure, the family member or support person will be called back to speak with the surgeon and pick up the patient once he or she is cleared for discharge.
  • For a patient that will be admitted to the hospital, the family member or support person will be asked to leave while the patient undergoes the surgery/procedure.  The family member or support person has the option to return to the hospital to speak with the surgeon upon the completion of the surgery/procedure or he/she can choose to receive a phone call from the surgeon.
  • Support persons under the age of 18 are not allowed.
  • Individuals age 70 years or older, are not encouraged to be support persons at this time due to increased risk of COVID-19 infection.

Requirements for ALL individuals accompanying patients in the CSC Infusion Center

  • Infusion Center waiting room must be for patient use only. Visitors will need to wait in other designated areas of the hospital either with the patient or alone until the treatment room is ready; staff can call visitor once patient is seated using a cell phone number provided at check in.
  • One visitor allowed with the patient – no exceptions.
  • Visitors must stay with the patient and not be circulating in the chemo clinic area.
  • Visitors are not allowed to eat while in the Infusion Center. 

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