Understanding Your Roswell Park Bill

When you come to Roswell Park, please be prepared to pay your health insurance co-pay on the day of your visit. You should also bring any ID cards that you have for prescription insurance or discount cards, including EPIC, Medicare-D and PACE.

Roswell Park recently changed its billing system to make it simpler and easier to read and pay your Roswell Park bill. The improved system features:

• A single billing statement. All charges incurred starting September 1, 2024 are reflected on one easy-to-read statement, with hospital and providers fees listed separately. Note: All the hospital and provider charges for the same date of service may not always appear on the same statement.
• Online bill payment portal. Pay your bill through our online payment website.
• Multiple ways to pay. In addition to paying online, by check or by credit card, use our new automated phone payment system or speak to a representative.
• Customer service center. Reach a representative via phone or email who can help you with your account.

Non-Roswell Park providers

As a Roswell Park patient, you may receive treatment or services from providers that have privileges at Roswell Park, but are not Roswell Park staff. This means you could potentially receive an additional bill if the provider is not participating with your health plan. To check your coverage for a non-Roswell Park provider, please review the list and contact their office.

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