Recognizing the importance of good nutrition and your general well-being, we put all of our efforts into providing you with high quality meals. Please notify your dietitian of any allergies, intolerances or cultural preferences you may have. We will make every attempt to satisfy your needs.
Hotel Style Room Service
What is Room Service?
- Hotel-style menu.
- Items are cooked to order, fast and fresh.
- Offers patients control and choice - what they want, when they want it!
- No set meal service times.
- Preparation & delivery in less than 45 minutes, from 7 a.m. to 7 p.m.
Room Service Program
Roswell Park Cancer Institute is pleased to offer hotel-style room service for patient meals. This service is an extension of our commitment to providing excellence in patient care. Upon admission, you will receive a copy of our Patient Room Service Menu. When you would like to eat, simply dial "DINE" (3463) on your room phone to place your order. You may order meals anytime between 6:45 a.m. and 6:30 p.m. Meals are made-to-order and will be delivered within 45 minutes. Patients who have been placed on a therapeutic diet by their physician may have restrictions on their selections.
Patients can choose from an extensive menu, which features a wide range of options, such as customized omelets, made-to-order salads, personal pizzas, as well as grill items, and traditional entrees like pot roast and oven roasted turkey. The menu also features selections for patients with dietary restrictions, even for those on a liquid diet. When placing an order, patients speak with a call center associate who will help guide them through the order process based on any therapeutic dietary restrictions they may have. We also offer the added flexibility of ordering meals in advance or requesting a specific delivery time for your meal.
Family members or designees may place meal orders for patients by calling 716-845-3463 from outside of the hospital. For patients who are unable to participate in patient room service and do not have family representative available to assist them, meal selections will be made by the Nutrition Services staff. Please contact Nutrition Services at ext.3463 with any questions.
Visiting friends and family members may also order from the room service menu for a fee. Meals can be prepaid by purchasing a voucher in the Sunflower Cafe (located on the 1st floor of the hospital).
Frequently asked Questions
What is Room Service?
Room Service is an innovative new concept in patient meal service. Traditionally, patients have had to plan their meals 24 hours in advance for the next day. While striving to achieve the highest level of patient care possible, Room Service now gives the patient more flexibility. With Room Service, a patient can order a meal (breakfast, lunch and dinner) when he or she feels like eating, and the meal will arrive within 45 minutes.
Is Room Service the only way to order a patient meal?
The Room Service Program has replaced our traditional feeding program, however, if a patient is inappropriate to participate in the Room Service Program, they will be sent a non-select tray at specified times.
How does Room Service work?
Simply open the Room Service menu provided, select a preferred meal, pick up the phone and dial the specified number. A call center associate will take the patient's order using touch screen technology. The technology allows for modifications needed for therapeutic diets.
Who is eligible for Room Service?
At this time, Room Service is available to our patients. Guests and family members are invited to order a meal for a small fee; guest meal vouchers will be available for purchase in the Sunflower Café, located on the first floor of the main hospital. Vouchers have no expiration date and there is no limit on the number you may purchase.
What time is Room Service available?
The following times are suggested (seven days a week).
Breakfast: 7 a.m. - 9:30 a.m.
Lunch: 11 a.m. - 1:30 p.m.
Dinner: 4 p.m. - 6:30 p.m.
Are these the only times an order can be placed?
No. Meals may be ordered at any time from 6:45 a.m. – 6:30 p.m. Breakfast selections are available all day.
What if a patient cannot place his or her own order?
We would prefer that a family member assist the patient in ordering meal selections, but a nurse can help as well. If a patient is appropriate for Room Service but needs assistance, they will be entered into the system as such and the Call Center will call the patient each meal for their order. The system has checks to make sure that the patients receive meals as appropriate.