MyRoswell Manual

Registration

Would you like to register for the MyRoswell portal? You have multiple options:

Ask clinic staff at your next visit to send a registration link to your email. Use the link in your email to set up a login and password.
If you are outside of Roswell, you can go to my.roswellpark.org and click the Register button to access Registration. You will need to provide the last 4 numbers of your SSN. If you have not previously provided your SSN, please call for assistance.
Need assistance? Call 1-800-ROSWELL and one of our team members will assist you through the registration process.

Do you want to send a message to your clinical team or other teams at Roswell Park? Use the Messaging tab to contact your clinical team with questions about your treatment, prescription questions, schedule inquiries, and more. MyRoswell messaging is not meant to be used for urgent medical issues.
Start a message to your Care Team by clicking the Write Message button. Select the center from the drop-down and select message type.
Need to send your team any files or images? Attach file by clicking the Choose Files button. Any files sent via messaging can be found in your Media Library.

Did you know you can read your doctor’s notes via MyRoswell? Your visit notes can be found under the Open Notes tab under Documents. The Care Notes tab contains the documents we believe are most relevant to your clinical care, such as your doctor’s clinic visit notes or inpatient discharge instructions. Additional notes can be found under Other Documents. The Summaries tab contains an automated summary document that is generated after your visit.
Do you see acronyms highlighted in yellow? These Tooltips are common acronyms used in medical documents. If you hover over any words highlighted in yellow with your mouse, it will show what the acronym means.
- Use the action buttons in the bottom right of the document viewer to: Hide Tooltips, Return to List, Download PDF, Print, or Request Corrections to your documentation.
Add personal notes in comments field of the My Notes section.

Do you need to scan documents into your medical record? Use the Media Library tab to locate digital scans of paper documents, such as: outside records or results, photos, or any additional documentation.
Under the Documents tab, select Media Library.
To find records uploaded before June 2024, use the Scanned tab.

Are you looking for results from your diagnostic tests or scans? Most of your diagnostic test results can be found in the Results tab under Health.
A small number of results types processed externally are received as outside records and can be found in the Media Library.
To locate results, use the dropdowns to search by date or order type.

Are you looking for educational materials that were sent to you by your Care team? Use the Education tab to see any education sent to you by your clinical team. You can also search our library for education documents of interest to you. The library contains health information from Roswell Park experts and MedlinePlus. MedlinePlus contains information carefully selected by the National Library of Medicine (NLM).
- If you would like to include health information topics in Spanish, check the box beside “Include Spanish MedlinePlus”.
If your clinical team sent you any educational materials to read, they will be listed under the Education tab’s search bar.

Would you like to view any upcoming appointments you have scheduled? Use the Appointments tab to view your upcoming and past visit itineraries.

Would you like to be sent reminders about appointments that you have scheduled? To set up reminders for upcoming visits, use the Schedule Reminders tab under Appointments. Available reminder types are email, phone call, and text message. Multiples may be added.

Do you need to reset your password, update your email address, or change any preferences to the types of notifications you receive to the system? Use the Preferences tab to select your notification preferences, update your email, or reset your password.

Do you have a family member or caregiver involved in your care who you would like to have access to your MyRoswell account? Give them their own login by adding them as an Authorized User. Authorized Users have permission to view all information on the portal and can communicate with the patient's clinical centers through MyRoswell messaging.
Add an Authorized User under Preferences, Authorized Users. Your Authorized User will receive an email invite. Make sure you provide them with the 5 digit code you entered on this page so they can complete their registration.

Do you need to update your phone number, address, insurance, or other demographic information? You can update this information easily via the portal. Under the Info tab select Demographics, enter your updates, and submit using the button at the bottom of the form. Please note that some updates require manual review and may not be reflected immediately and may take up to 2 business days to reflect in your information.

Would you like an easier way to access your portal? Download the MyRoswell mobile app from whatever app store you use of your device to access your patient portal on the go. Search for MyRoswell on the Apple or Google App Store and download the app.

Do you need to make changes to your preferred pharmacy? Go to the Health tab, then Pharmacies. Here you can add, remove, or change your preferred pharmacy.

Would you like information about Virtual Visits? Check out our Virtual Visit help page for more information.