Two women in chemo look out the window

Roswell Park Earns 2021 Pinnacle of Excellence Award for Patient Experience

Cancer center earns Press Ganey distinction as a top performer in patient experience over multiple years

  • Award reflects consistently positive patient experience
  • Based on Press Ganey’s multiyear survey of Roswell Park inpatients
  • Roswell Park consistently demonstrates a strong patient-centered care model

BUFFALO, N.Y. — In recognition of the superior experience it has provided for patients over several years, Roswell Park Comprehensive Cancer Center has been designated by Press Ganey as a 2021 Pinnacle of Excellence Award winner.

“Press Ganey is honored to recognize Roswell Park as one of the nation’s leaders in patient experience,” says Patrick Ryan, Chairman and Chief Executive Officer of the international survey and research organization. “Despite an era of incredible challenges, the center has demonstrated resilience, constantly pushing boundaries as healthcare consumerism continues to gain momentum, driving advancements in improved outcomes for all.”

Pinnacle of Excellence badge

Press Ganey annually recognizes high-performing healthcare organizations. The Pinnacle of Excellence Award highlights Roswell Park’s sustained commitment of offering top-rated cancer care and patient-centered programming.

“Achieving Pinnacle of Excellence designation is truly an honor, especially given all the challenges posed by the COVID-19 pandemic,” says Holly Bowser, FACHE, MBA, CPME Vice President of Quality and Patient Safety at Roswell Park. “This award tells us that our patients see frontline staff going above and beyond to make their time spent at our center as comfortable and supported as possible.”

“Press Ganey represents the voice of our patients, and this award affirms that we are providing the level and quality of care we strive to for our patients,” said Mary Ann Long, RN, MS, Senior Vice President of Nursing.


Roswell Park Comprehensive Cancer Center is a community united by the drive to eliminate cancer’s grip on humanity by unlocking its secrets through personalized approaches and unleashing the healing power of hope. Founded by Dr. Roswell Park in 1898, it is the only National Cancer Institute-designated comprehensive cancer center in Upstate New York. Learn more at, or contact us at 1-800-ROSWELL (1-800-767-9355) or

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