Refer A Patient

New Patient Referrals

Roswell Park Cancer Institute accepts all individuals with a suspicion or diagnosis of cancer or related disease. Patients may be referred by a physician or may directly seek consultation and treatment. The Patient Referral office is open Monday through Friday, 8:30 a.m. to 5 p.m. Call 1-800 ROSWELL (1-800-767-9355) or 716-845-3516 to seek a consultation with one of the physicians on staff, a second opinion for one of your patients, or to refer a patient.

Programs for Patients at High Risk

Breast Cancer

The Breast Cancer Risk Assessment and Prevention Program is for women who are at above-average risk of breast cancer. The program provides these women with: a comprehensive breast cancer risk assessment; regular clinical breast exams; breast imaging; and, when appropriate, genetic counseling and testing. In addition, they are counseled on options for reducing breast cancer risk and on available clinical research studies in risk evaluation and cancer prevention.

Ovarian Cancer

Ovarian cancer is difficult to detect, with only about 10 percent found in the early stages. Roswell Park’s High Risk Ovarian Cancer Clinic is set up to help women with known risk factors be proactive in catching the disease early. The High Risk Clinic offers a comprehensive ovarian cancer risk assessment, genetic counseling, risk reduction strategies and access to clinical research studies. These services are available to women who face above-average risk.

Lung Cancer

Lung cancer is the leading cause of cancer death in the United States, killing more people each year than all other major cancers combined. The earlier the disease is detected, the better the chances for cure. At Roswell Park, we offer a comprehensive screening program that combines the best tools available — spiral CT and auto-fluorescent bronchoscopy (AFB) — to screen high-risk people, monitor for early cancerous changes and catch lung cancer at the most curable stages. To learn more about whether or not your patient meets key criteria, contact the Cancer Information Program at 1-877-ASK-RPCI (1-877-275-7724).

Patient Hospital-based Transfers

If your patient is hospitalized in a community facility and needs to be transferred to Roswell Park Cancer Institute for non-urgent care, we ask that the patient’s primary physician coordinate patient care with a Roswell Park physician, who can arrange transfer to RPCI if necessary. If your patient presents in a community emergency room, and needs an urgent transfer to Roswell Park Cancer Institute during or after business hours, we ask that you contact Roswell Park’s main switchboard at 716-845-2300 and ask to be connected to speak to the physician handling urgent transfers for the facility. Once it is determined that a transfer is necessary, the nursing supervisor can confirm bed availability and facilitate that transfer.

Help for Patients Who Don't Speak English

Patients who do not speak English or who prefer to speak a language other than English have easy access to interpreters. Roswell Park contracts with AT&T’s Language Line, a phone service that provides professional interpretation by certified medical interpreters in more than 170 languages. The Roswell Park operator can arrange a three-way call between the patient, a Language Line interpreter and any member of the Roswell Park staff.

During the patient’s hospital visits, medical staff can use a speakerphone to set up a three-way conversation between the patient, interpreter and medical staff, 24 hours a day. Non-English-speaking callers can also access Language Line services by calling Roswell Park’s Cancer Information Program at 1-877-ASK-RPCI (1-877-275-7724) Monday through Thursday from 9 a.m. to 8 p.m. and Friday from 9 a.m. to 5 p.m.

Online Consults for Cancer Diagnosis Uncertainty

Community physicians can now consult with cancer specialists from Roswell Park Cancer Institute through online specialty consultations. As one of the cancer leaders in the country and the only National Cancer Institute designated comprehensive cancer center in Upstate and Western New York, our cancer specialists can help you manage those patients who cause you to have more questions than solutions. With this special online program by Blue Cross/Blue Shield of Western New York, we are able to provide you with access to this incredible benefit. When faced with more questions than answers for a patient, you now have an opportunity to provide a competitive benefit to your practice that has not been available before. To schedule a telemedicine consult with one of Roswell Park’s cancer experts, please call the Cancer Information Specialists at 1-877-ASK-RPCI (1-877-275-7724).

Second Opinion

Roswell Park specialists are available to offer a second opinion to patients. If you would like to speak with one of our specialists, please call the referral office at 1-800-ROSWELL (1-800-767-9355) and leave a message for the desired specialist.

Insurance

Because our physicians are categorized as sub-specialists in most health insurance provider manuals, you may not be aware whether your patient’s health insurance company will authorize treatment at Roswell Park. Our practice plan has contracts in place with major local, regional, and national insurance companies. We will work with you, your patient, and/or the insurance company to acquire the proper authorization.