Kara Eaton oversees the ongoing transformations throughout the Institute aimed at enhancing patient-centered care and the Roswell Park experience for all our patients and their families. She facilitates patient advisory councils that encourage patients and families to work in partnership with providers to strengthen communication and propose and participate in shaping hospital policies and services.
Her role encompasses every process that involves patients from their first call for an appointment through treatment, recovery and survivorship. From first impressions and way-finding to technology and clinic efficiency, her goal is to collaborate with both staff and patients to provide an exceptional experience for everyone involved.
Kara joined Roswell Park in 2008, working first as a Patient Advocate and then became Manager of Patient Relations in 2010. In that post, her team provided a channel for communication and resolution regarding care quality issues. In addition, she enhanced and expanded the Patient Navigation program, offering specific services to remove barriers to treatment.
She has a Bachelor’s degree in psychology from St. Bonaventure University and a Master’s degree in counseling psychology from the University of Pennsylvania at Slippery Rock, PA. In 2015, Kara was elected to serve on the American Cancer Society Board of Advisors.
Before coming to Roswell Park, she worked as an EAP at Mellon Financial Corporation in Pittsburgh, PA; Sisters Hospital in Buffalo, NY; TANF grant with New York State Department of Health; and Goodwill Industries of Western New York.