Thank you for taking the time to complete this survey. We rely on your feedback to help us improve our services. Your input is greatly appreciated! About Me I am a... First-Time Donor Return/Ongoing Donor How often do you donate? - Select -Greater than 12 per year12 times (once a month)6-11 times per yearLess than 6 per year Which type of blood product did you most recently donate? Whole blood Platelets What prompted your first donation at The Donor Center? Patient Employee Social Media Other… Enter reason What motivated you to return to The Donor Center? Patient Employee E-mail Social Media Other… Enter reason Online Scheduling Have you ever used The Donor Center's online scheduling system located at www.thedonorcenterrpci.com? Yes No If yes, how would you describe your experience navigating The Donor Center's online scheduling system? Very satisfied Satisfied Dissatisfied Very dissatisfied Please provide any comments you may have regarding your experience navigating The Donor Center's online scheduling system: Experience on Day of Donation Donor Experience Questions Strongly Disagree Disagree Neutral Agree Strongly Agree I was greeted warmly upon my arrival to the Donor Center. Strongly Disagree Disagree Neutral Agree Strongly Agree On the day of donation, I found the wait time to be reasonable. Strongly Disagree Disagree Neutral Agree Strongly Agree My medical history was conducted in a professional, confidential and understandable manner. Strongly Disagree Disagree Neutral Agree Strongly Agree During my donation (phlebotomy procedure), appropriate efforts were made to ensure my comfort and safety. Strongly Disagree Disagree Neutral Agree Strongly Agree Upon completion of my donation, I had the proper amount of rest time before leaving The Donor Center. Strongly Disagree Disagree Neutral Agree Strongly Agree I would schedule another appointment and/or recommend The Donor Center to friends or family. Strongly Disagree Disagree Neutral Agree Strongly Agree Contact and Comments How would you rate your overall experience(s) with The Donor Center? Consistent high quality Generally good Quality varies on visits Poor Please provide any suggestions that could improve your next visit Would you like a member of The Donor Center management team to contact you regarding any of your responses? Yes No Name Telephone Number E-mail Address