Hospitality & Food

We are committed to make your visit to Roswell Park as convenient and comfortable as possible with the following resources: 


A KeyBank ATM is located on the 1st floor of the hospital across from the Sunflower Café.


The Sunflower Café is located on the 1st floor. Weekday hours are 6:30 a.m. to 6:30 p.m., except for a brief closing from 10:30 to 11 a.m. to allow for meal preparation. Weekend and holiday grab and go hours are 8 a.m. to 5:30 p.m. with a brief closing from 10:30 to 11 a.m.


Cashiers can help with billing and insurance questions and financial counseling. The Cashier is located on the ground floor next to Patient Access and is open Monday - Friday from 8 a.m. to 3:30 p.m. 

Computer Access

Free Wi-Fi service is available throughout the hospital for anyone who brings in their own laptop computer. Computers for public use are available in the Resource Center for Patients and Families on the 1st floor of the hospital (by the cash registers in the Sunflower Café).

Computer Loans

We have laptop computers available for loan to our inpatients. To sign out a laptop, you must be 18 years of age and have a driver’s license or a state identification card. If you are interested in borrowing a laptop, please call the Resource Center for Patients and Families at 716-845-8659.

Hospitality Room

The Hospitality Room is a place for patients, families and friends to gather and relax while enjoying many great amenities. There are books, magazines, TV, coffee and refreshments, as well as friendly conversation provided by Roswell Park volunteers. The Hospitality Room is located on the ground floor, near the main entrance just past Public Safety. Hours are Monday - Friday from 8 a.m. to 4 p.m.

Lost and Found

Lost and found items are located in the Security office by the front entrance of the hospital. For more information, please call 716-845-3069.

Mailing Services

A mailbox, a UPS drop-off box, and a FedEx drop-off box are located near the main entrance on the ground floor. A USPS mailbox is located outside of the hospital on the corner of Carlton and Elm Streets.

Meditation and Prayer Room

A Spiritual Care Center and Meditation Room are located on the 1st floor in the bridge connector from the main hospital to the Carlton Building.


The newsstand is located on the 1st floor of the Administrative Services Building (follow the signs from the 1st floor of the hospital). Convenience foods, snacks, beverages, newspapers, lottery tickets and postage stamps are available. Hours are 7 a.m. to 5:30 p.m., Monday - Friday.

Public Safety and Security

Daily after 4 p.m., depending on availability of staff, the Security Department can escort you from the hospital to the parking ramp, bus or train stops, or nearby hotels and hospitality houses. The Security Department can assist with directions, emergencies and other information. For more information, please call 716-845-3069.

Smoking Policy

Roswell Park recognizes tobacco use as the most important preventable cause of cancer. Therefore, to provide total care to our patients, smoking is prohibited on the entire Roswell Park campus, both indoors and outdoors.

Gift Shop

Located on the ground floor of the hospital, the Gift Shop sells greeting cards, toiletries, snacks, flowers, jewelry, stuffed animals, books and gift items. It is open from 9 a.m. to 8:30 p.m. on weekdays and from 11 a.m. to 3 p.m. on weekends.


Public telephones are available on the ground floor, the 1st floor near the elevators, and near the surgical waiting rooms on floors 5, 6 and 7. A courtesy phone is available at the Information Desk in the lobby. It may be used for internal or local phone calls. Cell phones are allowed in most areas of the hospital including the lobby areas and waiting rooms on the surgical floors. In patient care areas, please respect the privacy and quiet time of our patients.

Vending Machines

Located in the cafeteria on the 1st floor, the vending machines are available 24 hours a day, 7 days a week.