Frequently Asked Questions

Guidance for New Users

How to use the Roswell OnDemand web interface

Need more guidance? Request through the “Request IT” portal.

FAQs - Roswell HPCC

Roswell Park employees (PBC and HRI) may request accounts by e-mailing the Service Desk or through the “Request IT” portal.
You may request a password reset by e-mailing the Service Desk or through the “Request IT” portal.
Use the Roswell Open XDMoD portal to view HPCC usage statistics.
  1. Login to the Roswell HPCC OnDemand portal.
  2. In the OnDemand dashboard, click “Interactive Apps” and select either “Remote Desktop” (if you will be launching the program manually) or select a program from the list.
  3. Configure the interactive session by filling out the fields in the app form.
  4. Click the “Launch” button to submit your session request.
  5. Please be patient while resources are gathered for your session.
  6. When your session is ready you will be presented with a “Launch” button that will open the interactive program (or remote desktop) and display the associated GUI in your browser.
  1. Login to the Roswell HPCC OnDemand portal.
  2. In the OnDemand dashboard, click “Clusters” and select “Shell Access”.
  1. Login to the Roswell HPCC OnDemand portal.
  2. In the OnDemand dashboard, click “Jobs” and select “Job Composer”. This opens the Jobs tab.
  3. In the Jobs tab, click “New Job” and select “From Template”. This opens the Templates tab.
  4. In the Templates tab, browse or search through the available templates. Find a template that matches your desired activity and click “Create New Job”. The template is copied and focus is returned to the Jobs tab.
  5. In the Jobs tab, edit the job details and associated files as needed to customize the template to your needs.
  6. In the Jobs tab, click “Submit” to submit the job to the scheduler.
  7. In the Jobs tab, the Status column displays the status of the job and is periodically updated.
Please request a new template by e-mailing the Service Desk or through the “Request IT” portal.
Click here to download a Roswell HPCC facilities description.
Please submit your request by e-mailing the Service Desk or through the “Request IT” portal.
Please submit a “Fix IT” incident report. Be sure to provide as much information about the problem as you can and direct your request to the attention of IT Research Computing.
First, check the “Know IT” knowledgebase for a solution to your problem. If no solution is available, please submit a “Fix IT” incident report. Be sure to provide as much information about the problem as you can and direct your request to the attention of IT Research Computing.
First, check the “Know IT” knowledgebase for a solution to your problem. If no solution is available, please submit a “Fix IT” incident report. Be sure to provide as much information about the problem as you can and direct your request to the attention of IT Research Computing.

Can't find what you are looking for? Consult the “Know IT” knowledgebase.