What is a Patient Navigator?
A patient navigator is a trained professional who guides patients through the treatment process at Roswell Park Cancer Institute, identifying and helping to overcome any problems that may keep the patient from beginning or continuing treatment. In addition to providing direct assistance at Roswell Park, navigators connect patients and families to agencies in the Western New York community that can help address other challenges they are facing as a result of a cancer diagnosis:
Why is a Patient Navigator Needed?
Roswell Park currently has four trained, skilled and professional navigators to help with:
- Barriers to health care
- Financial issues
- Transportation/lodging concerns
- Confusion or lack of information about the cancer diagnosis
- The need for emotional support from social work/psychology professionals and/or support groups
If you or a family member feel you may benefit from speaking with a patient navigator, please call (716) 845-1542 to be linked with a navigator. Additionally, download an informational brochure.
Executive Director, Patient and Family Experience
Kara Eaton-Weaver, MA
Ray Caruana, Patient Navigator
Richard Satterwhite, Patient Navigator
Jennifer McCabe, Patient Navigator/American Cancer Society
Patients may also benefit from the services of a patient advocate, who works with patients and staff to resolve concerns or complaints and to improve effective communication among patients, families, and the Roswell Park care giving team