Here are some general guidelines to follow for knowing when to call your doctor or when to go to the emergency room:
Call your doctor if:
Go to the emergency room or call 911 if:
Roswell Park does not have an emergency department. If you live in the Buffalo area and find yourself in an emergency situation, we ask you go directly to Buffalo General Hospital, which is adjacent to Roswell Park. We have a cooperative relationship with them and they will take care of you and contact your Roswell Park doctor to coordinate your care. Please bring your green Roswell Park identification card to Buffalo General so they know you are a Roswell Park patient.
If you live outside of the Buffalo area, please go directly to your nearest hospital emergency department.
Roswell Park Ambulatory Centers are open Monday through Friday from 8:00 am to 5:00 pm. During these hours, please call your doctor or nurse at the Center. After 5:00 pm and on weekends and holidays, call (716) 845-2300 and the operator will connect you to the physician on call who can assist you. If you feel that you are in a life-threatening situation, call 911 immediately.
If, at any time, you are unsure about what to do or where to go, please call your primary care or Roswell Park doctor for instructions.