When to Call the Doctor

Here are some general guidelines to follow for knowing when to call your doctor or when to go to the emergency room:

Call your doctor if:

  • your temperature is above 100° F or you have shaking chills
  • you have vomiting for more than 24 hours
  • you have a new onset of swelling in your legs

Go to the emergency room or call 911 if:

  • you suddenly have trouble breathing or start having chest pain.
  • you develop severe pain in your abdomen or chest
  • you have a change in your level of consciousness or loss of vision or strength


Roswell Park does not have an emergency department. If you live in the Buffalo area and find yourself in an emergency situation, we ask you go directly to Buffalo General Hospital, which is adjacent to Roswell Park. We have a cooperative relationship with them and they will take care of you and contact your Roswell Park doctor to coordinate your care. Please bring your green Roswell Park identification card to Buffalo General so they know you are a Roswell Park patient.

If you live outside of the Buffalo area, please go directly to your nearest hospital emergency department.

Who Do I Call if I Have Medical Questions?

Roswell Park Ambulatory Centers are open Monday through Friday from 8:00 am to 5:00 pm. During these hours, please call your doctor or nurse at the Center. After 5:00 pm and on weekends and holidays, call (716) 845-2300 and the operator will connect you to the physician on call who can assist you. If you feel that you are in a life-threatening situation, call 911 immediately.

Call your Roswell Park doctor and/or nurse if you:

  • Have questions on your condition
  • Have questions on side effects from your cancer treatment
  • Need to make or change an appointment
  • Need a prescription refill

Call your primary care physician if you:

  • Have medical questions not connected to your cancer treatment
  • Have questions on medications not part of your cancer treatment
  • Have general health questions or need routine tests or exams

If, at any time, you are unsure about what to do or where to go, please call your primary care or Roswell Park doctor for instructions.