Roswell Park Named 2015 Guardian of Excellence by Press Ganey

Prestigious award for inpatient care reflects consistent high achievement in patient experience

BUFFALO, N.Y. — Roswell Park Comprehensive Cancer Center has been named a 2015 Press Ganey Guardian of Excellence Award winner in the area of Patient Experience. Guardian of Excellence awards recognize health care organizations that have consistently performed in the 95th percentile or above in a particular area of operations.

Roswell Park’s award was based on patient surveys regarding its inpatient care and on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey, and reflects sustained performance in the top 5% of all Press Ganey clients for each reporting period between May 2014 and April 2015. This was the first time the comprehensive cancer center was eligible for this award.

“This honor is a special one because it’s based on what our patients say about us, how they reflect on the care they received and their overall experience with Roswell Park,” says Boris Kuvshinoff II, MD, MBA, Chief Medical Officer and Director of the Liver and Pancreas Tumor Center at Roswell Park. “Press Ganey and HCAHPS provide us with a validated survey that scientifically measures the patient experience compared to other hospitals. We’re enormously grateful to every patient and family member who lets us know what we did right and identified opportunities to get even better.”

The award was presented Nov. 11 during the Press Ganey National Client Conference in Orlando, Fla. Accepting the award was Maureen Kelly, RN, MS.

“It’s only through great teamwork and incredible commitment from everyone that we can provide this level of care,” notes Kelly, who is Vice President for Patient Care Services and Chief Nursing Officer at Roswell Park. “Roswell Park employees from every discipline and every department can take pride in earning this elite distinction together.”

“We are proud to partner with Roswell Park Comprehensive Cancer Center,” said Patrick T. Ryan, CEO of Press Ganey. “This award is a testament to the organization’s leadership in delivering of patient-centered care. By achieving and sustaining this level of excellence, Roswell Park demonstrates their commitment to reducing patient suffering and advancing the overall quality of health care.”

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About Press Ganey

Press Ganey Holdings (NYSE: PGND) is a leading provider of patient experience measurement, performance analytics and strategic advisory solutions for health care organizations across the continuum of care. Celebrating 30 years of experience, Press Ganey is recognized as a pioneer and thought leader in patient experience measurement and performance improvement solutions. Our mission is to help health care organizations reduce patient suffering and improve clinical quality, safety and the patient experience. As of January 1, 2015, we served more than 22,000 health care facilities. For more information, visit www.pressganey.com.

About Roswell Park

The mission of Roswell Park Comprehensive Cancer Center is to understand, prevent and cure cancer. Founded in 1898, Roswell Park is one of the first cancer centers in the country to be named a National Cancer Institute-designated comprehensive cancer center and remains the only facility with this designation in Upstate New York. The Institute is a member of the prestigious National Comprehensive Cancer Network, an alliance of the nation’s leading cancer centers; maintains affiliate sites; and is a partner in national and international collaborative programs. For more information, visit www.roswellpark.org, call 1-800-ROSWELL (1-800-767-9355) or email AskRoswell@Roswellpark.org. Follow Roswell Park on Facebook and Twitter.

Media Contact

Annie Deck-Miller, Senior Media Relations Manager
716-845-8593; annie.deck-miller@roswellpark.org