Charges for Services

Understanding your Roswell Park bills

Roswell Park patients receive two separate bills for service, one for hospital services from Roswell Park Comprehensive Cancer Center and one for physician/professional services from the Roswell Park Clinical Practice Plan.

Roswell Park Clinical Practice Plan bill

Your provider’s fee for service will come from the Roswell Park Clinical Practice Plan.

Bills also can be paid by check or credit card via U.S. mail or at the cashier’s window in the hospital. To make a credit card payment by phone, please call 1-877-247-2143.

For questions or concerns about your Clinical Practice Plan bill, please call 1-877-375-3784 from 8:30 a.m. to 4:30 p.m. Monday through Friday.

Roswell Park Comprehensive Cancer Center bill

Hospital services — medical tests, room fees, etc. — are billed separately.

Bills also can be paid by check or credit card via U.S. mail or at the cashier’s window in the lobby of the hospital. If you would like to make a credit card payment by phone, please call the Patient Accounts Department at 716-845-8220.

For questions or concerns about your Roswell Park hospital bill, please call 716-845-8220 from 8 a.m. to 4 p.m. Monday through Friday.

Charges for Services

Inpatient hospital charges for services can be found on the New York State Pricing Transparency website. Please note there are limitations to this data and it must be used in the context of both quality and type of care delivered.

If you are insured, these reported charges are unlikely to impact your financial obligation (such as your copay or coinsurance) after your insurance carrier makes payment.

Roswell Park also is committed to a robust financial assistance program for our patients. Cost estimates as well as information on these programs can be obtained by calling Roswell Park financial counselors at 716-845-4782.

Affordable Care Act hospital mandates

United States hospitals are required to give public access to the list of hospital charges for items and services they provide. In compliance with this mandate, we have provided a link below to download the listing. Unfortunately, this does not accurately reflect what our patients pay because it does not take into account a patient’s health insurance arrangements, any financial aid, and state and federal reimbursable care support. If you have questions regarding your bill or would like to better understand cancer care costs for your treatment, please call Roswell Park’s financial counselors at 716-845-4782.

The Coronavirus Aid, Relief, and Economic Security (CARES) Act

During the pandemic the United States government has implanted the CARES Act. Section 3202 (b2) of the CARES act requires all providers to list the cash price for a COVID-19 Diagnostic test. In compliance with this mandate, please be advised the cash price for a COVID-19 Diagnostic test is $98.

Regardless if a patient has insurance coverage or is uninsured, this cash amount does not reflect what a patient will be required to pay for a COVID-19 test. New York state insurance companies are required to pay for testing and are not permitted to apply patient cost sharing. Financial assistance may be provided to patients in the unlikely event a patient incurs a bill for COVID-19 testing. If you have any questions regarding your financial liability for this test, please call Roswell Park’s  Financial Counselors at 716-845-4782.

Non-Roswell Park providers

As a Roswell Park patient, you may receive treatment or services from providers that have privileges at Roswell Park, but are not Roswell Park staff. This means you could potentially receive an additional bill if the provider is not participating with your health plan. To check your coverage for a non-Roswell Park provider, please review the list and contact their office.

Frequently asked questions about hospital charges

Download a List of Items and Services Charges