Provides support to the patients, providers and families of patients who are under the care in clinics; provides timely information to patients and families of patients who are undergoing treatment or medical procedures; helps to streamline communication between clinics, OR providers, PACU, ICU and patients’ families; services patients at Roswell Park; ensures that continuous quality care is received by all patients inside and outside of the clinic setting; monitors and assists in the throughput of patients in an ambulatory center; assists in ensuring clinic efficiency by supporting providers during clinic; assists with the connection of patients from community and clinical referrals for assessment and treatment; assists providers and patients in accessing needed resources and services to allow them to move through Roswell Park quickly and efficiently; coordinates with internal services and outreach programs with local and regional health centers, to facilitate timely cancer care and provide encouragement of adequate patient adherence; serves as both an internal and external resource for hospitals, screening facilities, county health units, state health department, patients, physicians, lay public, volunteers, and graduate students for information regarding Roswell Park.
The applicant must have a Bachelor’s degree in a health related field and the equivalent of one year of full-time experience in community, patient or customer-oriented support; or an Associate’s degree in a health related field and the equivalent of three years of full-time experience in community, patient or customer-oriented support or a High School Diploma or High School Equivalency Diploma and the equivalent of five years of full-time experience in community, patient or customer-oriented support. The preferred candidate will have experience with scheduling systems (i.e. SCI) greater than 1 year and experience with communicating with patients in a clinic setting. The preferred candidate will also have experience with communicating with providers in a clinic setting. The preferred candidate will be comfortable communicating, interacting, and assisting patients, their families and clinical providers. The preferred candidate will have superior verbal and written communications, and interpersonal skills, exceptional customer service, excellent organization and multi-tasking abilities. The preferred candidate will possess the ability to professionally and effectively perform tasks in stressful situations and work independently and internally motivated.
Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Governor’s Office of Employee Relations at (518) 474-6988 or via email at firstname.lastname@example.org.