Technical Support Administrator
Manages Technical Support Specialist in day-to-day performance of their jobs; oversees the work of IT staff to ensure all jobs are completed on time, within budget if appropriate, and to customer specifications; acts as an escalation point at the IT Service Desk prior to escalation outside the Service Desk team; acts as a liaison between the IT Service Desk Level 2 and Level 3 support teams; ensures that physical inventory levels are monitored and replenished as needed; designs and implements improved process or operational policies and recommends changes to products or services to fulfill customer needs.
Applicants must possess a Bachelor’s degree in Information Systems, Information Technology, Computer Science or a related field and the equivalent of four years of full-time relevant information technology experience; or an Associate’s degree in Information Systems, Information Technology, Computer Science or a related field and the equivalent of six years of full-time relevant information technology experience. The preferred candidate will have five years Service Desk/Help Desk experience- two of which are in a supervisory or leadership role. Windows OS and/or MAC OS and SCCM experience as well as ITIL Certified are preferred.
Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Governor’s Office of Employee Relations at (518) 474-6988 or via email at email@example.com.