The Senior Patient Access Representative oversees the scheduling of new to institute and new to service patients. Oversees the effective and timely entry of patients into Roswell Park Cancer Institute, coordinating and making arrangements for all access-related activities including data gathering, triage, communicating with referring physicians, scheduling visits and pre-visit diagnostic tests, communicating expectations to patients, communicating with disease-site teams, and providing insurance and financial clearance for new visits. Pre-registers new to institute and new to service patients when new patient appointment scheduled. Confirms that insurance verification is completed prior to patients entry into RPCIsystem and communicates potential financial issues timely to financial counselors. Attends meetings representing the team and assists in process developments and improvements in collaboration with the Coordinator of the team. Will assist in review of Patient Access Representatives (PAR) work and ensure information required for appointments are in place and organized. Works closely with Coordinator, and PAR's on new patient team as well as with the Supervisor and Senior Director of the Department as requested. Works as a lead for the team.
Applicants must have a High School diploma or High School Equivalency diploma and the equivalent of two years of full-time experience in patient registration, scheduling and insurance verification; or a High School diploma or High School Equivalency diploma, the equivalent of one year of full-time experience in patient registration, scheduling and insurance verification and successful completion of a Patient Access Representative traineeship at Roswell Park Cancer Institute (RPCI).
The preferred candidate will have current experience as a patient access representative within the patient access new patient scheduling area at Roswell Park; physician office telephone, registration and scheduling experience; the ability to work independently with excellent computer database input experience; patient demographic registration in outpatient and/or hospital setting; experience with Insurance verification and referral request experience; excellent customer service experience, and current experience within Roswell Park Patient Access New Patient Scheduling Department. The candidate will have strong organization and multitasking in a fast paced office environment, must be flexible to change, and have excellent time and attendance record.
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Applicants must reference the Posting # when applying for this position.
Interested applicants may apply by uploading a cover letter and resume below in Microsoft Word or PDF format.