Senior Network Technician
Monitors and helps to maintain the company’s network/server systems; interacts with Engineering Subject Matter Experts (SMEs) to troubleshoot network/server systems when necessary; assists in supporting mid-level to advanced technical problems; assists in project planning and executes on complex and high-level project tasks; provides training to Network Technician I and IIs when necessary and is familiar with a variety of network/server concepts, practices and procedures.
The applicant must have a Bachelor’s degree and the equivalent of two years of full-time IT experience; or an Associate’s degree and the equivalent of two years of full-time network technician experience at Roswell Park Comprehensive Cancer Center; or an Associate’s degree and the equivalent of four years of full-time IT experience; or a High School diploma or High School Equivalency diploma and the equivalent of six years of full-time IT experience. The preferred candidate will have experience in the following: Cisco Unified Call Manager administration; VoIP add moves and changes; Voicemail account creation; Video and WebEx administration; Cisco Unified Contact Center Express (UCCX); and Network Closet administration (patching). The preferred candidate will also need to work successfully and high pressure stressful situations; possess a high quality communication and customer service skills; be self-taught and willing to learning new things quickly and efficiently; possess the ability to problem solve without supervision when needed; work with in team environment and accepts constructive feedback from peers; and possess the ability to work overtime and nonstandard business hours for upgrades and unplanned system outages, when needed
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