Public Safety Services Coordinator
The Public Safety Services Coordinator answers emergency /non-emergency phone calls and coordinates the response of Public Safety to such emergent/non-emergent incidents. Uses various means of communication including telephone, computer, radio, written, verbal to provide related details to officers and other emergency personnel, such as fire, police, and paramedics, in response to calls as needed. Provide assistance to Public Safety Staff members by answering inquiries and questions relating to Public Safety Operations and other Campus related matters. Documents incoming calls and ensures initial incident information is accurately recorded. Enters applicable information into the law enforcement software database. Monitors and responds to a variety of panels, systems, and alarms. Solicits information to interpret, analyze, and anticipate various situations as to resolve problems, provide information, dispatch Public Safety Staff, and/or contact outside agencies for assistance and response. Acts as an Ambassador, providing exceptional service in a variety of assignments.
The applicant must have a High School Diploma or High School Equivalency diploma and the equivalent of two years of relevant experience as an operator, dispatcher, or in a customer service role. The preferred candidate will have an Associate's Degree, above Average Computer Skills, and extensive experience as a Telephone Operator, Dispatcher, Telemarketer, Teacher, or related position involving significant use of a telephone and/or computer. they will also have above average verbal and writing skills, a positive attitude and demeanor, striving to make a difference, and the ability to work calmly in complex and/or emergent situations.
Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Governor’s Office of Employee Relations at (518) 474-6988 or via email at firstname.lastname@example.org.