$35,344 annually. Includes a comprehensive benefits package.
Description of Duties:
The Patient Access Representative is responsible for scheduling new to institute and new to service patients. Duties include effective and timely entry of patients into Roswell Park Cancer Institute, making arrangements for all access related activities including data gathering, triage, communicating with referring physicians, scheduling visits and pre-visit diagnostic tests, communicating expectations to patients, communicating with disease-site teams, and providing insurance and financial clearance for new visits. Pre-registers new to institute and new to service patients when new patient appointment scheduled. Confirms that insurance verification is completed prior to patients entry into RPCI system and communicates potential financial issues timely to financial counselors. Attends meetings representing the team and assists in process developments and improvements in collaboration with the Coordinator of the team. Will assist in review of work and ensure information required for appointments are in place and organized. Works closely with all members of the new patient teams. Assists the Coordinator, SPAR, Supervisor and Senior Director as operational needs come up.
Applicants must have a High School diploma or High School Equivalency diploma and the equivalent of one year of full-time experience in patient registration, scheduling and insurance verification.
The preferred candidate will have current experience as a patient access new patient scheduler within the Patient Access Department at Roswell Park; experience with insurance eligibility verification using various databases including WNYHealthynet, EPACES, Medicare Passport/.CONNEX and ability to call insurance companies to verify eligibility and benefits; experience obtaining out of network insurance authorizations; physician office telephone, registration and scheduling experience; ability to work independently with excellent computer database input experience; patient demographic registration in outpatient and/or hospital setting experience with Insurance verification and referral request experience. The candidate will also have strong organization and multitasking in a fast paced office environment, be flexible to change, have excellent time and attendance record and excellent customer service experience.
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Applicants must reference the Posting # when applying for this position.
Interested applicants may apply by uploading a cover letter and resume below in Microsoft Word or PDF format.