Our Patient Experience

Our Promise

Working closely with your primary care doctor, our world-class team of experts will be at your side every step of the way. As a Roswell Park patient, you and your family have our unconditional promise that you will:

  • Have full access to information, services, resources, clinical research studies, and a multidisciplinary team of specialists and support staff
  • Be encouraged as an active, informed participant in all aspects of your care
  • Receive appropriate care that addresses your individual physical, mental, spiritual, practical and other needs
  • Receive care that is respectful, safe and compassionate

Improving Outcomes Through Multidisciplinary Care

Neuroendocrine and carcinoid tumors are complicated and require the care of many specialists. At Roswell Park, they’re all under one roof and working together on each patient’s case.

At Roswell Park, we use an extraordinary kind of teamwork that we call our “multidisciplinary care approach.” They will be there for you during your consultation, treatment and follow-up.

This approach was a novel concept when our founder Dr. Roswell Park pioneered the idea in 1898. He placed the patient at the center of a diverse team of specialists, each with a deep understanding of an essential medical discipline and devoted to sharing their expertise in order to help people with cancer. The new approach got notable results: cancer patients began to live longer.

Since then, we’ve expanded our understanding of cancer beyond anything Dr. Park could have imagined. And we’ve kept pace by constantly refining our multidisciplinary care.

Today, we’re the only multidisciplinary group in Western New York specifically designed to treat patients with neuroendocrine and carcinoid tumors.

It’s about more than convenience; it’s about better care. Studies show an integrated team approach results in better treatment planning, increased likelihood of accurate management and care, a more comprehensive treatment plan, and better outcomes. Complicated cases — like neuroendocrine and carcinoid tumor cases — require a multi-faceted treatment.

One-Day Clinics

When dealing with neuroendocrine or carcinoid tumors, you have enough to worry about without driving from place to place for separate appointments with each of the many specialists you need to see. At Roswell Park, not only do we have the specialists you need right here, you can see them all in one day at our Neuroendocrine and Carcinoid Tumor Clinic.

You might hear the clinic referred to as the Multidisciplinary Conference or Tumor Board. No matter what it’s called, it means this: one-stop care for patients with neuroendocrine and carcinoid tumors.

The Neuroendocrine and Carcinoid Tumor Clinic brings together the best combination of surgeons, medical oncologists, radiation oncologists, pathologists, diagnostic radiologists, nurse practitioners and nurses, as well as specialists in nutrition, psychology, pain management and social work. They meet weekly to discuss and evaluate each patient’s case and collaborate to determine the best plan for each patient.

These specialists collaborate with your primary care physician to tailor your treatment plan and ensure continuity of care from diagnosis through long-term follow-up.

Quality of Life

From our patients’ perspective, quality health care is more than medical tests and successful treatments. Quality of life — in other words, your ability to enjoy normal life activities — is important to every member of your Roswell Park care team. Recognizing this, we embrace a patient-centered model of care delivery that is respectful, safe and compassionate, and addresses your personal physical, spiritual, cognitive and practical needs.