We understand the worry and confusion that come with a diagnosis of cancer. In addition to superior medical care and the latest technology, Roswell Park provides a comprehensive range of services to help you cope with the emotional, financial and day-to-day concerns related to your illness.
When you walk through the doors of Roswell Park, rest assured that you’ll find the care and support you need — before, during and after your cancer treatment.
Advance Blood Draw
Reduce the time you spend waiting at your next scheduled appointment — get your lab work and radiology tests done in advance. RPCI offers various lab work locations! Choose from three Roswell Park locations, or take advantage of our partnership with Catholic Health System, which allows you to select from three additional suburban locations. Schedule now in your Care Center or call 1-877-ASK-RPCI (1-877-275-7724).
Assessment and Treatment Center
The Roswell Park Assessment and Treatment Center (ATC) is open Monday through Friday from 9 a.m. to 9 p.m. (last patient intake at 8:30 p.m.)* and weekends from 9 a.m. to 5 p.m. (last patient intake at 4:30 p.m.)*.
This patient care service supports our current patients with immediate but non-life threatening symptoms during the day and when our clinics are closed. Please know that this is not a walk-in clinic and does require a referral from your Roswell Park physician or the physician-on-call. If you are experiencing non-life threatening symptoms, you should call your Roswell Park clinic. If your clinic is closed, call Roswell Park at 716-845-2300.
*Note that if you are experiencing non-life threatening symptoms after the ATC closes, you should still call us at 716-845-2300. There is always a physician on call to help you.
Communication in All Languages
Patients who do not speak English, or who would prefer to speak a language other than English, have easy access to interpreters. Roswell Park contracts with the Language Line, a phone service that provides professional interpretation by certified medical interpreters in more than 170 languages, 24 hours a day.
Non-English-speaking patients can access Language Line services by making arrangements through any member of their health care team or, if off-campus, by calling Roswell Park's Cancer Information Program at 1-877-ASK-RPCI (1-877-275-7724), available Monday – Friday from 8 a.m. – 8 p.m.
How to Read Your Pathology Report
Cancer treatments are becoming more and more targeted, so an accurate and comprehensive analysis by a pathologist is critical in determining the best approach. Learn how to read your pathology report.
Good nutrition is especially important while you are receiving cancer care. During your treatment, adequate intake of calories, protein, vitamins and minerals will help you to be strong, maintain your weight, and promote the healing process. Before and after your treatment, a healthy diet based on moderation, variety and balance will help to promote a good immune system, give you energy, and enhance your overall health. Our Nutrition and Food Service team is dedicated to providing nourishing meals and nutrition care to promote quality of life throughout the spectrum of your cancer care experience.
Palliative care is a medical specialty devoted to caring for individuals with progressive illness. It is a common misperception that palliative care is offered only for patients who are ending curative treatment. However, the Supportive and Palliative Care Team at Roswell Park can join the care process at any time. This team of skilled specialists provides comfort to the patient and caregivers, addressing the many issues — emotional, physical, and practical — that are associated with cancer. If end-of-life care is needed, the Palliative Care team helps enhance the experience by facilitating hospice referrals and pastoral care support.
Patient Advisory Council
Created in 2012, RPCI’s Patient Advisory Council represents a “culture change” in the way the hospital operates and how it receives feedback from our patients. Patients who join the advisory council become involved with every level of care and are invited to take a hard look at the services and procedures in place at Roswell Park, then provide suggestions for how to make improvements.
If you are interested in joining the Patient Advisory Council, please call RPCI’s Department of the Patient and Family Experience at 716-845-8114.
Our Psychosocial Oncology team is a lifeline for our lymphoma patients as they struggle to cope with their diagnosis. The team will support you from the very beginning, meet with you to determine your needs and offer counseling for you and your family.
As a comprehensive cancer center, we know that your social, emotional and spiritual well-being are as important as your physical health. Our social workers and clinical psychologists will work side by side with your medical team throughout your treatment and beyond. Services include:
- Educational programs about lymphoma
- Emotional support, including support groups and psychotherapy
- Assistance in arranging sick leave and disability
- Arrangement of lodging, transportation or language/interpreter needs
- Linkage to financial assistance programs and other community resources
- Assistance with advance care planning, palliative care and/or hospice referrals, as needed
We extend our services to relatives and caregivers, offering psychosocial support as well as assistance with all of the practical considerations necessary to care for someone undergoing cancer treatment.
Family members are welcome to attend support group meetings or they may take advantage of private consultations with our Psychosocial Oncology team by calling 716-845-8022. Consultations are free and confidential.
The American Cancer Society and Roswell Park Cancer Institute worked together to create a healthcare hospitality program that connects patients and their families with cancer survivors. Dressed in purple shirts, these dedicated volunteers visit clinics throughout the RPCI hospital, bringing compassion, understanding, and practical information about RPCI resources and supportive services. If you don’t see a Purple Shirt in your clinic and would like to speak to someone, please visit The Resource Center for Patients and Families at Roswell Park, or call the Office of Patient and Family Experience at 716-845-8114.
Roswell Park Cessation Services (RPCS) provides evidence-based, best practice tobacco cessation services to Roswell Park Cancer Institute (RPCI) employees, state quitlines, healthplans, and employer sponsored programs.
Quitting smoking is hard enough, but struggling with nicotine withdrawal while undergoing cancer treatment is a major challenge. Roswell Park’s cessation program, Just Breathe, offers individualized quit plans and provides behavioral counseling, pharmacotherapy and cessation support to all RPCI patients and their families. For more information, call 1-877-ASK-RPCI (1-877-275-7724).
New York State Smokers’ Quitline
Based at Roswell Park and supported by the New York State Department of Health Tobacco Control Program, the NYS Smokers' Quitline has logged well over one million calls since its inception. Call 1-866-NY-QUITS (1-866-697-8487). Roswell Park was the first health care facility in Western New York to go entirely smoke-free.
Other Resources and Information
RPCI’s cancer information specialists have received intensive training to help you sort through the vast amount of cancer-related information online. They are available to assist you in person or over the phone.
To expand care beyond the hospital’s walls and hours of operation, Roswell Park became the first member institution of an online community for people affected by cancer. CancerConnect.com is intended as both a source of information for patients, family members and caregivers and a 24/7 extension of the support networks that are an important resource for cancer survivors, their friends and family. Visit the CancerConnect website to register.
Data Bank and BioRepository
The Data Bank and BioRepository (DBBR) is a large database of information from patients and healthy individuals that may help us understand why some people get cancer and others do not. It may help shed light on the roles of lifestyle, genetics and environment in cancer; and explain why some patients do better with certain treatments. Participants must be over 18 and give a blood sample. Call 716-845-7774 to speak with a staff member and/or schedule an appointment. All information is confidential.
Leukemia/Lymphoma & Myeloma Family Support Group
Support groups are one source of caring support for you and your family. Led by a trained moderator, the Leukemia/Lymphoma & Myeloma Family Support Group offers psychological support and education, and gives you a chance to ask questions, discuss concerns and learn about resources available to you at Roswell Park and in the community.
For information, or to register: 716-834-2578, ext. 4667
Resource Center for Patients and Families
Stop by the Resource Center for Patients and Families where our cancer information specialists can help you search for cancer-related information — anything from definitions of medical terms to details about available clinical trials. They’ll explain everything in easy-to-understand language and will be happy to help you. During your visit at the Resource Center for Patients and Families, you’ll also have a chance to select a wig, free of charge, if you have lost your hair as a result of your treatment.
Location: Hospital - First floor, in the Sunflower Café - Conference Room A
Hours: Monday – Friday, 9 a.m. – 4 p.m.
Telephone Support for for Lymphoma Patients
A registered nurse manages this telephone support group, designed for those who would have to travel a long distance to attend regular Leukemia & Lymphoma Society support group meetings. For more information, call 1-800-784-2368.