Our Patient Experience

Our Promise

Roswell Park is dedicated to providing high-quality, cost-effective patient care and preserving the dignity and humanity of that care. As a Roswell Park patient, you have our unconditional promise that you will:

  • Have full access to information, services, resources, promising clinical trials, and a multidisciplinary team of specialists and support staff
  • Be encouraged to become active, informed participants in all aspects of your care
  • Receive appropriate care that addresses individual physical, cognitive, spiritual, practical and other needs
  • Receive care that is respectful, safe and compassionate

In addition, you can rest assured that your primary care physician will remain an important part of your health care team during your care at Roswell Park. Our doctors will work closely with your primary care physician to keep him/her involved and informed.

Improving Outcomes Through Multidisciplinary Care

From the moment we admit you until the day you go home our experts engage in an extraordinary kind of teamwork that we call our multidisciplinary care approach.

Multidisciplinary (combining and coordinating many specialized areas of medicine) might seem like a buzzword now, but when we adopted it, it was a foreign concept. Our founder, Dr. Roswell Park, pioneered the idea in 1898. He placed the patient at the center of a diverse team of specialists, each with a deep understanding of an essential medical discipline, and each devoted to sharing insights and observations with one another. The new approach got notable results: cancer patients began to live longer.

Since then, we’ve expanded our understanding of cancer beyond anything Dr. Park could have imagined. And we’ve kept pace by constantly refining our multidisciplinary care. We call on the best combination of pathologists, radiologists, surgeons, and chemotherapy and radiotherapy specialists — as well as research scientists, nurses and nurse practitioners, rehabilitation therapists, psychologists, social workers, pain management experts, genetics counselors, nutritionists, among others — that your unique case requires. In turn, they collaborate with your primary care physician to tailor your treatment plan and ensure continuity of care from diagnosis through long-term follow-up.

Quality of Life

Quality health care is more than medical tests and successful treatments. Quality of life — in other words, the ability to enjoy normal life activities — is important to every member of the Roswell Park genitourinary team. Recognizing this, we embrace a patient-centered model of care delivery that is respectful, safe and compassionate, and addresses your individual physical, spiritual, cognitive and practical needs.

Living with Cancer

At Roswell Park, we believe that survivorship begins at diagnosis and lasts a lifetime, with uninterrupted access to specialized cancer care and support. We want to ensure that any early warning signs of recurrence are detected and treated immediately; that all your present and long-term needs — physical, psychosocial, nutritional, spiritual, legal — related to living with cancer are met; and that routine preventive and follow-up care is always available to enhance your health, well-being and peace of mind. Each Roswell Park patient receives a customized treatment and post-treatment plan; and ongoing communication between Roswell Park and the patient’s primary care physician continues long after treatment ends.