We understand the worry and confusion that come with a diagnosis of cancer. In addition to superior medical care and the latest technology, Roswell Park provides a comprehensive range of services to help you cope with the emotional, financial and day-to-day concerns related to your illness.
When you walk through our doors, rest assured that you’ll find the care and support you need — before, during and after your cancer treatment.
Patients who do not speak English, or who would prefer to speak a language other than English, have easy access to interpreters. Roswell Park contracts with AT&T's Language Line, a phone service that provides professional interpretation by certified medical interpreters in more than 170 languages, 24 hours a day.
Non-English-speaking patients can access Language Line services by making arrangements through any member of their healthcare team or, if off-campus, by calling Roswell Park’s Cancer Information Program at 1-877-ASK-RPCI (1-877-275-7724), available Monday – Friday from 9 a.m. – 5:30 p.m.
RPCI’s cancer information specialists at the Cancer Resource Center for Patients and Families are uniquely qualified to help locate and evaluate the overwhelming amount of online information. They can help with basic cancer information, advanced medical information, and everything in between. Trained cancer information specialists use easy-to-understand terms to explain medical information and provide each visitor with a thorough and personalized experience.
Location: Hospital - first floor in the Sunflower Café - Conference Room A
Hours: Monday – Friday, 9 a.m. – 4 p.m.
Patient Advocates act as a mediator, a connection between you and your healthcare team. They work with patients and staff to resolve concerns or complaints and to improve effective communication among patients, families, and the Roswell Park care team.
The Patient Navigator program provides support for cancer patients, families, and caregivers as they navigate what can be a complex healthcare system. Roswell Park currently has four trained professional navigators who connect patients with internal Roswell Park resources and community agencies that can address challenges they may face. These may include: financial issues, transportation and lodging needs, lack of medical information, or emotional support.
Good nutrition is especially important while you are receiving cancer care. During your treatment, adequate intake of calories, protein, vitamins and minerals will help you to be strong, maintain your weight, and promote the healing process. Before and after your treatment, a healthy diet based on moderation, variety and balance will help to promote a good immune system, give you energy, and enhance your overall health. Our Nutrition and Food Service team is dedicated to providing nourishing meals and nutrition care to promote quality of life throughout the spectrum of your cancer care experience.
Group seminars are available on a variety of topics including eating during cancer treatment, healthy eating and cancer-related fatigue.
Palliative care is a medical specialty devoted to caring for individuals with progressive illness. It is a common misperception that palliative care is offered only for patients who are ending curative treatment. However, the Supportive & Palliative Care Team at Roswell Park can join the care process at any time. This team of skilled specialists provides comfort to the patient and caregivers, addressing the many issues — emotional, physical, and practical — that are associated with cancer. If end-of-life care is needed, the Palliative Care team helps enhance the experience by facilitating hospice referrals and pastoral care support.
The Pastoral Care Department at Roswell Park is an interfaith department supporting the concept of holistic medicine. This concept recognizes the integration of spiritual, emotional, social, psychological and physical care as necessary for the health of the whole person. Working collaboratively with other healthcare professionals, chaplains provide spiritual care to all persons in the Institute regardless of religious affiliation.
Our team of social workers and clinical psychologists work side by side with your medical team to provide individualized assistance and support to you and your family throughout the course of care. Services include:
The stress, fear and uncertainties of a cancer diagnosis impact family members and loved ones just as they do the patient. We extend our services to relatives and caregivers, offering psychosocial support as well as assistance with all of the practical considerations necessary to care for someone undergoing cancer treatment. Family members are welcome to attend support group meetings or they may take advantage of private consultations with our Psychosocial Oncology team by calling 716-845-8022 or visiting the office on the ground floor of the hospital (G552). Consultations are free and confidential.
Cancer treatments are becoming more and more targeted, so an accurate and comprehensive analysis by a pathologist is critical in determining the best approach. Learn how to read your pathology report.