New billing statements have begun!
A simpler and easier way to read and pay your Roswell Park bill (including both hospital and physician fees) began in September 2024. Here’s what to expect:
- A single billing statement. All charges that are incurred on or after September 1, 2024 will be combined on one easy-to-read statement, with hospital and providers fees listed separately.
- Online bill payment portal. Pay all bills for charges incurred on or after September 1, 2024 on one online payment website.
- Multiple ways to pay. In addition to paying online, by check or by credit card, use our new automated phone payment system or speak to a representative.
- Customer service center. Reach a representative via phone or email who can help you with your account.
Please keep in mind that because these changes go in effect starting September 1, 2024, you will still receive and pay bills in the old format for any charges incurred prior to September 1. In other words, you may receive bills in both the old and new format for some time after we turn the new system on in September.
These billing improvements are part of a larger project to upgrade our technology systems at Roswell Park. Our teams have been preparing for months and have received proper training, but as with any major technology upgrade, there may be some unexpected challenges. We appreciate your patience as Roswell Park staff adjust to using the new system in September.
Learn more about health insurance and paying for cancer care.