5 August 2012
Dana Jenkins, MS, Vice President of Organizational Performance Improvement, and Margarita Coyne, RN, MS, Director of Patient Care Services, discuss how voluntary certification programs and external reviews help RPCI to continually monitor and benchmark its performance in key areas that impact patient care. They discuss assessments by organizations including The Joint Commission, The Leapfrog Group, the American College of Surgeons and the American Nurses Credentialing Center.