Patient Navigator Program

To Our Patients: You Are Not Alone

This is a difficult time. You may have questions and concerns about your healthcare, support services, transportation and even financial issues. The Patient Navigator Program provides support for cancer patients, families, and caregivers throughout diagnosis, treatment and recovery. Navigators can guide you through and around barriers, helping to find the answers and assistance needed to chart a course to recovery. They help “navigate” through what can be a complex health care system.

Roswell Park currently has four trained skilled, professional navigators. Navigators provide face-to-face assistance right here at Roswell Park. They connect patients with internal Roswell resources and community agencies that can address challenges you may face. Some of these barriers may include, but are not limited to:

• Financial issues
• Transportation and lodging
• Lack of information regarding diagnosis and medical treatments
• Need for emotional support and resources

If you or a family member feel you may benefit from speaking with a patient navigator, please call (716) 845-1190 to be linked with a navigator. Additionally, download an informational brochure. Patients may also benefit from the services of a patient advocate, who works with patients and staff to resolve concerns or complaints and to improve effective communication among patients, families, and the Roswell Park care giving team.