All Roswell Park Donors have the right to the following:

• Considerate and respectful care in a clean and safe environment.
• Receive information in a manner that can be fully understood including the services of an interpreter to assist in cases of language, hearing or vision impairments.
• Know the name, position and function of all Donor Center staff providing care to each donor.
• Complete current information regarding donor eligibility and collection procedures in terms that each donor can understand.
• Receive information necessary to give informed consent prior to the start of each procedure, including any possible adverse effects that may accompany the donation.
• A confidential medical history and consideration to privacy throughout the donation process.
• Confidential treatment of all donor records to the extent permitted by law.
• Withdraw from any procedure any time.
• Review written post-donation instructions.
• Request the confidential disposal of their donation.
• Have his or her complaints resolved in a fair and timely manner.