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SCMS FAQ
Welcome to our Supply Center Management System (SCMS) Frequently Asked Questions (FAQ) page. We hope that you find this resource useful. If your question is not answered here, please contact us by email, or phone X1740.
Where is the Supply Center Located?
We are located in the Basic Life Science Center (BLSC) on the first floor, room L1-120.
What are the hours of operation for the Supply Center?
We are open Monday through Friday, 9am-12pm and 2pm-4pm.
How do I get to the Supply Center?
From the MRC-South: Directly across from the elevators there is a doorway that leads into a corridor that connects the MRC with the BLSC. Follow this corridor down the ramp and turn right. There will be a set of double doors in front of you. Proceed through these doors and then immediately through another set of doors on your left. This should put you into the lobby of the BLSC, next to the Java Lab. Continue through the lobby and past the elevators. The next corridor on your left will lead you to our facility. Note that you will need an ID Chip in order to gain access. There is a sign on our door and a bell to ring for service.
From the BLSC lobby: You may use any of the doors that connect the lobby area with the equipment corridor. Note that you will need an ID Chip in order to gain access. There is a sign on our door and a bell to ring for service.
How do I change my Billing Information ?
Log in at www.invitrogen.com/sc. In the top right corner, click the button that says "Profile". Select "Billing / Payment Information" on the right side of the screen. At the bottom of this page click the "Edit" button, located under the heading "Cost Center fields for Supply Center orders (stocked and non-stocked shipped to the Supply Center)". On this page you may enter multiple PI Names or Account Numbers separated by a comma. Once you have entered your information you may select Default values using the drop down boxes to the right. These will appear by default when you proceed to checkout.
Roswell Users: Do not modify the PO Number field. The PO Number field should read "72993RPCI". Your Grant/Cost Center number will appear in the Account Number field.
UB Users: The PO Number field should contain your individual lab's blanket PO number. Leave the Account Number field blank.
Once you are done editing your information, Click the "Save" button at the bottom of the page. Note: you must enter the information here for it to show up when you place an order.
Will I receive confirmation for Stock Item orders?
No, you will not receive an email confirmation if you place an order for a Stock Item. For this reason it is important that you note if your items are in stock when you place your order. Our inventory is updated in real-time, and reflects the actual quantities available when you place your order.
When I receive a Dispatch Confirmation, does that mean that my items are available?
No, the Dispatch Confirmation only means that the item has been shipped from Invitrogen. You will receive an Order Confirmation email once your items are available to be picked up. We are currently working with Invitrogen to discontinue the Dispatch Confirmations to eliminate this confusion. In the mean time you may simply ignore them.
Can I have the confirmation emails sent to multiple email addresses?
Yes. You will need to log in at www.invitrogen.com/sc. In the upper right corner select "Profile". On the left side of the next screen select "Email Routing and Confirmation". Be sure to enter the additional addresses in the fields under "Additional Confirmation Email(s)". Once you have added the additional email addresses click the "Save" button at the bottom of the screen.
What do I need to bring with me when I pick up my order?
You need to bring a signed copy of the Order Confirmation form. This form can be obtained two ways:
1) When you compete your order the last page that you will see is an Order Confirmation page. At the bottom of this page there is a button for "Printable Version". Clicking this button will open a new window with the printable version of the form. Print this page, sign it and bring it with you to pick up your items.
2) Log in at www.invitrogen.com/sc. Select "Profile" in the upper right corner. On the following screen select "Order History". Locate and select the Order Number corresponding to your items. This will bring up the Order Confirmation page. At the bottom of this page there is a button for "Printable Version". Clicking this button will open a new window with the printable version of the form. Print this page, sign it and bring it with you to pick up your items.
Who can sign the Order Confirmation form?
The only people who can sign this form are:
1) The Account Holder, who has completed and submitted the Purchasing Online Ordering Application to the Purchasing Dept. here at Roswell Park. This is part of the registration process.
2) The PI responsible for the Grant/Cost Center number being used to complete the order.
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